Building and Hotel Manager

3 days ago

Surfers Paradise, Australia Song Properties Pty Ltd Full time

**Building Manager/Hotel Manager (Gold Coast)**

We are seeking a highly motivated and experienced **Building & Hotel Manager** to oversee the daily operations of a residential and hotel complex. This dynamic role blends building and facilities management with guest-facing hotel operations, offering variety, responsibility, and the chance to make a real impact.

**Key Responsibilities**:

- Manage building maintenance, contractor supervision, and compliance across the property
- Manage hotel front office operations including reservations, room allocations, and guest services
- Respond promptly to guest enquiries, requests, and complaints to ensure a premium guest experience
- Monitor occupancy, revenue, and support yield optimisation in collaboration with the revenue team
- Coordinate with housekeeping and maintenance to ensure high presentation standards and readiness
- Mentor team members and manage rosters to ensure smooth service delivery
- Oversee building maintenance, common area cleaning, and contractor coordination
- Ensure compliance with WHS, fire safety, and building regulations
- Liaise with residents, Body Corporate, and executive committee members efficiently
- Support budgeting, cost control, and provide regular operational reporting
- Participate in after-hours emergency support on a rotating basis

**About You**

You are a hands on, proactive, organised, and customer-focused; with a solid background in both building and hotel operations. You thrive under pressure, enjoy multitasking, and are a great communicator.

**Skills & Qualifications**
- Minimum 2 years' experience as a Building Manager or Hotel Manager (or Assistant Manager in either capacity).
- Strong understanding of strata schemes, Body Corporate processes, and caretaking obligations.
- Sound knowledge of WHS and building compliance regulations.
- Previous experience using RMS or similar property management systems is advantageous.
- Strong administrative and computer skills (Word, Outlook, Excel).
- Excellent verbal and written communication abilities.
- High-level customer service and interpersonal skills.
- Ability to work independently and collaboratively.
- Flexibility to work weekends or public holidays as required.
- Real Estate License - highly regarded.

**Software & Tools**
- MYBOS (maintenance and work order system)
- RMS (preferred)
- Microsoft Office Suite (Word, Outlook, Excel)

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Public holidays

**Experience**:

- Building or Hotel Manager : 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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