Reservations Agent

24 hours ago

Surfers Paradise, Queensland, Australia Mantra Hotels, Resorts and Apartments Full time $45,000 - $65,000 per year

Conveniently positioned at the doorstep of the light-rail, Mantra Legends boasts an ideal location in the heart of Surfers Paradise. The property offers a range of accommodation, from studio and hotel rooms to apartment-style and luxurious spa suites. Fables Restaurant and Tales Bar provides guests with daily breakfast options while corporate and event guests can choose from a variety of impeccably designed function rooms offering spaces to host intimate gathering for 14 or a cocktail event for up to 350 attendees. Do not let our guests have all the fun In your spare time experience, all the Gold Coast has to offer, whether you enjoy the vibrant nightlife, retail therapy or prefer the adrenaline rush of water sports there is unlimited opportunities

Purpose

As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

  • Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
  • Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
  • Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
  • Safely and securely handle payment transactions, verifying billing details for accuracy
  • Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
  • Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
  • Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

  • Customer service-oriented with exceptional communication skills
  • Previous experience in a similar role in the hospitality industry is preferred
  • Proficiency in using reservation and property management systems is a plus
  • Problem-solving skills and the ability to remain calm under pressure
  • Team player with a positive attitude and willingness to go the extra mile

Accor Benefits

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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