Customer Service Representative

2 days ago

Melbourne, Australia Sharp & Carter Full time

Growth & development opportunity | Collaborative team culture
- $70,000-75,000+super | Working at the head office
- Based at Melbourne Airport

**About the role**

In this role, you'll be based within the Finance & Admin team with 16 other employes Your days will involve managing incoming calls, processing customer orders, responding to queries, resolving issues, and collaborating with sales and finance teams. Weekly tasks include reviewing open orders, managing project queries, and keeping data updated. The role offers diverse growth opportunities, such as advancing to roles like Customer Service Team Lead, Technical Support Representative, or Sales Support Coordinator.

**Key Responsibilities**
- Process a high volume of orders via various channels.
- Coordinate the fulfillment of customer orders and distribution.
- Invoicing for sales orders and handling warranty claims.
- Investigate and resolve stock and delivery issues.
- Collaborate with sales staff to support customers.
- Engage with the wider Customer Service team.
- Collaborate with other teams, including Sales and Warehouse, for efficient customer support.
- Ensure accuracy in all tasks and explore more efficient work methods.
- Complete regular checks and reports related to orders, stock, pricing, and more.

***

**Skills and Experience**
- 2+ years of experience in a product-based Customer Service role.
- Experience in B2B and B2C customer support, preferably in retail channels.
- Technical skills, including proficiency in ERP systems like SAP B1 and Microsoft Excel.
- Exceptional customer handling skills and a proactive attitude.
- Motivation to collaborate within a small, engaged team and champion your area of focus.

***

**About our Client**

With over two decades of expertise, our client has been at the forefront of developing and distributing products and solutions in the Mobile Electronics and Consumer Electronics sectors across Australia and New Zealand. Situated at Melbourne Airport, they have around 120 employees at this location. They offer lots of growth and development opportunity as well as fostering a collaborative, diverse, and rewarding work culture.

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia National Auto Glass Supplies Full time $50,000 - $80,000 per year

    National Auto Glass Supplies is Australia and New Zealand's premier importer and wholesaler of automotive glass products.We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong South, VIC.Role OverviewAs our Customer Service Representative, your...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service Representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Australia Eightcap Pty Ltd Full time

    Customer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...

  • Customer Service Representative

    12 hours ago

    Melbourne, Australia Eagle Software Full time

    We are looking for a motivated and positive individual to join the Eagle Software team as a Customer Service Representative. The permanent position is full time with work hours Monday - Friday, 9:00am - 5:30pm. **About the company** We are a growing company established in 2014 to provide the next generation of listing management and CRM software to the real...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Australia AmerisourceBergen Full time

    **What you will be doing**: **_ PRIMARY DUTIES AND RESPONSIBILITIES:_** - Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery. - Communicate with multiple external and internal customers - Adhere to all procedures, work instructions, and regulatory requirements in performing the job -...

  • Customer Service Representative

    1 week ago

    Melbourne, Australia Speller International Full time

    Company Overview: Our client is a leading manufacturing company based in the southeast of Melbourne. They specialise in producing high-quality products for a wide range of industries. We are currently seeking two Customer Service Representative who have worked in manufacturing industry to join our client's team for an asap start for an permanent...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia Mouser Electronics Inc. Full time $45,000 - $60,000 per year

    Our Melbourne, Australia office, is searching for a Customer Service Representative that will strive to provide an optimal customer service experience for our customers.  As a Customer Service Representative for Mouser, you will correspond with customers via telephone, email and chat, accurately process various types of customer requests and inquiries...

  • Customer Service Representative

    2 days ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in manufacturing is seeking a highly experienced Customer Service Representative to support their team in Port Melbourne. Our client, a global leader in manufacturing is seeking a highly experienced **Customer Service Representative** to support their team in Port Melbourne. **About the role**: You will be liaising with a...

  • Customer Service Representative

    6 days ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in manufacturing is seeking a highly experienced Customer Service Representative to support their team in Port Melbourne. (Derrimut for the first three months). Our client, a global leader in manufacturing is seeking a highly experienced **Customer Service Representative** to support their team in Port Melbourne. (Derrimut for...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia Hertz Australia Pty Ltd Full time $50,000 - $80,000 per year

    Customer Service RepresentativeFull Time PositionMelbourne, VICHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global...