Customer Relationship Executive

4 days ago

Sydney, Australia Mirvac Full time

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.
As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.
Join us as we work towards building the imagine nation
Be part of landmark developments that are redefining Sydney's urban landscape
Join a Tier 1 construction leader listed on the ASX
$1000 of Mirvac Securities Annually
Leadership and Professional Development Programs
Discounts across health, wellness, lifestyle, motor vehicle, travel, technology
Our opportunity
As a Customer Relationship Executive, you will Identify the needs of customers and provide an opportunity for those needs to be met. Be a trusted expert in Mirvac product and general property.
**Your responsibilities will include**:
Attend meetings with S&M, Development and Construction teams in Head Office and on site.
Prepare, compile and send correspondences to customers.
Manage and report on customer settlement risk
Manage customer enquiries and resolution of issues
Provide solution-focused customer service
Ensure HSE is proactively prioritised and monitored
Plan, manage and deliver end-to-end customer journey
Oversee the post-completion process, including defect management and customer support
Undertake CRM Inspections.
Manage and undertake viewings with purchasers (Occasionally required on the weekends).
Manage and undertake valuation inspections.
Manage and undertake pre-settlement inspections with purchasers (Occasionally required on the weekends).
Assist with compiling the settlement packs for handover to the customers or their representatives.
Mange and undertake handover with customers at settlement (Occasionally required on the weekends).
Assist S&M and Development with Sales Launches (Occasionally required on the weekends).
Maintain customer files and database on Salesforce and the Mirvac Customer Portal
Liaise with external agencies, contractors, solicitors and suppliers.
Work with key internal and external stakeholders to deliver seamless processes.
Demonstrate flexibility to meet customer’s needs.
Exhibit an exceptional level of customer service.
High level communication within S&M to share knowledge and achieve best practices
Your point of difference
You have 3-5 years’ experience in Customer Service roles (retail, hospitality) and ideally some prior experience in Real Estate or for a home builder.
You will also need a Drivers’ licence and access to a car to travel across our sites (south west Sydney) and Head Office (CBD).
**You will also have**:
Good Microsoft Suite skills
Database management systems skills
Solid commercial / financial/ legal/ compliance acumen
Strong written and verbal skills
Well presented
Good negotiation skills
Discretion, diplomacy and confidentiality
Life at Mirvac
93% of our employees said that 'they were proud to work for Mirvac'
Diverse workforce with over 25 ethnicities and 33 languages spoken

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