Ndis Support Coordinator

2 weeks ago

Arndell Park, Australia Parexcare PTL LTD Full time

**Key Performance Indicators**
- Documented evidence of progress against an individual’s service and support schedule
- There is clear evidence of person centred and individualised approaches being adopted
- Uses survey and feedback mechanisms to assess service standards and quality benchmarks.
- Achieves required standard and quality benchmarks for participants and participant services.
- Ensures complaints are addressed according to the organisation’s policy and procedure, including escalating appropriately when required.
- Reports regularly on appropriate and agreed on participant interaction and relationship activities.

**Tasks and duties**

Undertake comprehensive participant assessment and planning by assessing, monitoring and reviewing the needs of the participant
- Develop and manage participant service schedules, including service planning, confirmation and short notice placements and cancellations
- Manage day to day activities of the service
- Monitor participant budgets in accordance with program guidelines
- Manage communication with key stakeholders - both internally and externally
- Liaison with roster coordinators, case advisers/managers, accounts and any relevant external parties
- Receiving referrals and assessment of participant support needs.
- Develop an understanding of participant needs to inform the interpretation of their NDIS support plan.
- Research, assess and source a number of mainstreams, community, informal and provider options.
- Present preferred options or providers to participant and/or plan Nominee.
- Negotiate services and prices for any quotable supports.
- Organise assessments, as required, to determine the nature and type of funding required (e.g., Assessment to determine the type of complex home modifications required).
- Calculate the budget for each support type and advise any relevant plan manager of the breakdown of funds
- Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
- Assist the participant to prepare for their plan review by working collaboratively to assess achievement of their goals and if they believe they obtained value for money for their Plan.

**Qualifications / Other requirements**
- A registered Social work qualification
- Experience in business development
- Care Management, health, NDIS support or business-related qualifications plus extensive experience in community services or business management fields.
- Extensive experience in providing high quality support to people with disabilities.
- Unrestricted Driver’s licence.
- Be an Australian citizen or permanent resident.
- Current First Aid certificate.
- Working with children check.
- National police check
- Pre-employment medical and fitness report.
- Qualification in workplace training and assessment is desirable.

**Job Type**: Part-time

**Salary**: $66,830.00 - $81,681.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Flexible hours
- Monday to Friday
- Rotating roster

Supplementary Pay:

- Overtime pay
- Penalty rates

Licence/Certification:

- Working with Children Check (preferred)
- Australian driver's licence (preferred)
- Police Check (preferred)

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