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Reservation Manager

2 weeks ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 22198668

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**JOB SUMMARY**

**COMPANY**

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.

**WELCOME TO WESTIN & FOUR POINTS**

The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. Our spacious hotel suites and Club-level rooms offer access to our Westin Club amenities, including a complimentary breakfast and evening drinks. Relax after a busy day in Heavenly Spa by Westin, work out in our WestinWORKOUT fitness centre, or take a dip in our pool. Our popular dining options include the first swim-up pool bar in Brisbane, aviation-inspired bar, and restaurant with private dining. Those planning a special event or meeting in Brisbane can make use of our stunning indoor and outdoor venues with bespoke services and expert planners.

**EXPAND YOUR HORIZONS AND RISE WITH US**

**The Role**

As our **Reservations Manager **you will provide our internal and external guests with an outstanding experience and surprise and delight them every moment you get.

You will be a collaborator with the Director of Revenue and Director of Sales and oversee the efficient operation of the Reservations and Service Express teams to ensure a seamless guest experience whilst maximising revenue opportunities. Your role will include:

- Be the first point of contact for guest room bookings, handling reservations, and guest requests
- Monitor and analyse Group Inventory controls. This includes monitoring of Group Blocks, co-ordination of name lists, determining cut off dates and Rate Restrictions
- Act as liaison with booking platforms to ensure efficient workflow and communication
- Monitor and respond to guest feedback about the reservation process
- Assist with forecasting and inventory management
- Be thoroughly conversant with all hotel rooms packages, pricing and promotional offers.
- Maintain current and accurate knowledge of Hotel events and events happening in our surrounding area
- Manage the service express function for the hotel to monitor all incoming and outgoing calls

**ABOUT YOU**
- Outstanding relationship building skills
- Attention to detail
- Experience in a similar role within a hotel environment
- Armed with smart solutions and a can-do attitude
- Energised in a fast paced environment
- Excellent grooming and presentation skills

**ADDED EXTRAS**
- Discounted accommodation and B&F at Marriott International worldwide
- Rewards and recognition program
- Training and development opportunities
- Discounted parking

You are a people person - you ooze personality plus, a can do attitude and build relationships to create unforgettable experiences for our internal and external guests. You love everything about delivery and exceeding guest expectations as our Reservations Manager across the complex of Westin Brisbane and Four Points by Sheraton. You will also lead the effective and seamless operation of the Service Express team component to the operation.

**About the role**:

- Having fun with our guests and associates to delivery memorable experiences
- Be the ‘Go To’ for all Reservations and Service Express department enquiries
- Providing personal attention to guests ensuring all needs are met and expectations are exceeded
- Leadership of the operation and teams
- Handling and managing complaints, disputes, and resolving grievance

**What you need**:

- Personality, drive and you know how to have fun at work
- Must have excellent verbal, written communication and analytical skills with a focus on attention to detail
- Proficient with Opera & Microsoft Suite is desirable
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws_

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on