Receptionist/administration Officer

**Central Office**
4-6 Peel Street North, Ballarat VIC 3350
PO Box 2537, Bakery Hill VIC 3354
**T** 03 5337 8999
ABN 51 857 084 361

**Position Description**

**Position Title**:Receptionist/Administration Officer

**Program/Section and/or**Client Services

**Portfolio**:
**Location**:Bendigo. Travel to other locations will be required.

**Reports To**:Manager, Administration and Service Centre.

**Award and Classification**:_Social, Community, Home Care and Disability Services Award 2010_, Level 2
- This Position Description intends to describe the general scope, level of work, accountabilities and responsibilities of the _
- position. It does not necessarily include all duties and responsibilities.- This Position Description may be altered in accordance with the changing requirements of the position. _

**About CatholicCare Victoria**

CatholicCare Victoria (CCV) is a leading and influential provider of charitable and social services in Victoria. The

Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person.

Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families

and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.

CatholicCare Victoria delivers excellence in a broad range of child, family and youth services, family relationship

services, school counselling and pastoral care services, social housing, employment and advocacy services across

various office locations and delivery sites in Victoria. One of our primary areas of investment in addressing

homelessness is through our subsidiary CatholicCare Victoria Housing (CCVH) and in partnership with Government

we are constructing new homes across Victoria.

CatholicCare Victoria draws on the principles of Catholic Social Teaching to inspire and direct our endeavours. We

value and respect human dignity and embrace diversity in an inclusive work environment.

**CatholicCare Victoria Values**

**Values Behaviours**

**Respectfulness**We value people for who they are and recognize what they are doing. We interact with

others honestly and in a positive, considerate, and caring matter.

**Integrity**We value the work we do. We are fair, honest, and trustworthy. We act professionally,

take accountability for our actions, and keep our promise.

**Inclusivity**We welcome everybody, working to enable everyone to feel like they belong and have a

place - from a face to be seen and a voice to be heard.

**Collaboration**We walk alongside clients, communities, and each other. We contribute to the work and

lives of others so that we can all achieve our best, together.

**Compassion**We connect with each other’s stories. We acknowledge the inherent strengths and

diverse experiences of others. We act with kindness and care in all our relationships,

helping each other to address our challenges in a safe and welcoming environment.

**About the Program/Section**

Client Services comprise client programs and services across CatholicCare Victoria with a range of diverse

practitioner positions across multiple programs. Programs are funded from Federal, State and philanthropic

sources.

Client programs and services are grouped as follows:

- Client Services Operations - all client facing service delivery across children, youth families, individuals,

and communities with target programs in relationship services, counselling, homelessness, family law,

parenting/family support, AOD work with CALD populations, children’s mental health, refugee and

settlement support, communities for children (Shepparton)c carer support, kinship care, emergency

relief, prison chaplaincy, youth justice, and victims’ assistance.
- Service Development and growth including the Schools Program and CCVT contract management.

**Position Summary**

The Receptionist/Administration Officer is the face of the organisation, the first point of contact with clients,

suppliers and members of the public, creating a friendly and professional impression of CatholicCare Victoria.

The Receptionist/Administration Officer will undertake a wide range of administration and reception duties

relating to the general administration support of CatholicCare Victoria.

**Key Result Areas and Responsibilities**

The order in which key result areas and responsibilities are listed is not necessarily significant.**

**Key Result Area Key Responsibilities**

**General Reception and**- Answer all incoming calls in a timely and professional manner and manage

**Administration Duties** enquiries whenever possible.
- Handle complex enquiries and requests of the branch, including provision and

scheduling of client appointments, liaison with practitioners, provision of
information, and appropriate referrals.
- To assist with proficiency, tact and empathy the diverse clientele linked with the

programs associated with the branch.
- Re-direct calls as appropr