Customer Centre Advisor

1 week ago

Blackburn, Australia Benetas Full time

**Administration & Customer Support a.k.a Customer Centre Advisor (do YOU have a flair for aged care?)**
- **Permanent, part-time (9am-5pm Mon, Tues, Wed) or (9am - 5pm Mon,Tues, Thurs,Fri)**:

- **Leading not-for-profit Aged Care organisation**:

- **Blackburn location**
- We are seeking a customer focused, trusted and knowledgeable Advisor to join Benetas’ customer centre team. As a Customer Centre Advisor for a leading not-for-profit you will be providing support to Benetas’ clients and customers through expert advice on packages and care services to suit individual needs and circumstances.
- We are eager to hear from those with relevant aged care experience and/or experience in a complex customer service environment, all whilst being a people-focused individual who thrives on forming genuine connections with customers, families and team members.
- Benetas are searching for someone with a flare for aged care (that rhymes - we know) and proven ability to communicate with people from all backgrounds. We have a range of products and services on offer at Benetas therefore the ability and willingness to wrap your head around, explore and understand a range of products is essential. Proven experience in a fast-paced, diverse environment will be beneficial, as, what can we say, we are driven and we achieve

**Now, onto a bit about you To thrive in the role you will have**:

- Previous customer service and administration experience
- Intermediate level of computer skills and telephony literacy
- Exemplary organisational skills, resilience and ability understand business demands
- A friendly nature, be positive and naturally able to build relationships that make a difference
- Knowledge of aged care services, finances and terminology (highly regarded)
- The ability to learn a range of products and be a trusted advisor to customers

**Some of the benefits**:

- A safe and supportive work environment where people are valued and encouraged to share their ideas
- A strong learning culture where you are in the driver’s seat of your ongoing professional development
- Rewarding work that supports our clients to have a positive experience of ageing
- Working in a trusted and values-based organisation focused on quality and growth
- Competitive salary (with salary packaging and meal and entertainment benefits - pay less tax)
- Applicants must be eligible to work in Australia, have a driver’s licence and a satisfactory police check. Applicants must also be willing to obtain a Flu Vaccination and Covid-19 Vaccination.

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