Customer Service Officer

1 day ago


Nambour, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**QLD, Nambour Aquatic Centre - Nambour QLD 4560**
- Great career paths and development with an entrepreneurial organisation
- Free facility access
- Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and keeping the community safe in our facilities.

**The Role**

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The primary responsibility is to deliver first class services to our customers, while being responsible for the Day to Day Pool Operations within our facility and ensure that all areas both in and surrounding our pools is a safe and enjoyable environment for all patrons.

Key areas of responsibility include:

- Provide excellent customer service to all customers, both in person and over the telephone
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Ability to work mornings, evenings and weekends
- Ability to work effectively both independently and as a strong and valuable part of the team
- Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable.
- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Current Pool Lifeguard Certificate
- Blue card

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.



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