Resource Officer

NDIS Office Administration Officer/Receptionist

Position Overview:
The NDIS OfficeAdministration Officer/Receptionist is a pivotal role responsible for managing administrative tasks, maintaining the reception area, and providing exceptional customer service to clients and visitors. The role ensures efficient office operations and contributes to creating a welcoming environment for all stakeholders.

Key Responsibilities:
Building and maintaining strong relationships with clients, families, carers, and NDIS staff

Ensuring a high quality, personal care approach is delivered across all company services

Data entry and management of accurate staff and client records via Brevity and NDIS portal systems

Assist with staff rostering, recruitment, onboarding & timesheets approval.

Reporting and following up on any issues or disputes

Reception and Client Interaction:
Welcome clients, visitors, and staff with a professional and courteous demeanour.

Answer and route incoming phone calls, take messages, and assist with inquiries.

Provide information about NDIS services, eligibility criteria, and general inquiries.

Schedule appointments, manage calendars, and coordinate client meetings.

Administrative Support:
Assist in maintaining accurate and up-to-date client records and documentation.

Handle data entry, document management, and filing with attention to detail.

Prepare, review, and process various documents, forms, and reports.

Collaborate with internal teams to ensure streamlined information flow.

Appointment Coordination:
Manage appointment bookings, rescheduling, and cancellations.

Communicate effectively with clients and service providers to ensure smooth scheduling.

Coordinate availability of meeting rooms and necessary resources.

Communication and Correspondence:
Maintain open lines of communication with clients, staff, and external partners.

Handle incoming and outgoing mail, packages, and deliveries.

Office Organization:
Monitor and replenish office supplies, ensuring essential items are always available.

Maintain a clean and organized reception area, meeting rooms, and common spaces.

Coordinate maintenance and repairs, liaising with relevant personnel.

Financial Support:
Assist with basic accounting tasks such as invoicing, receipt issuance, and payment tracking.

Collaborate with the finance team to ensure accurate record-keeping.

Technology and Equipment Management:
Operate and troubleshoot office equipment, including computers, printers, and phones.

Provide basic technical support to staff and clients for equipment-related issues.

Confidentiality and Privacy:
Handle sensitive client information and internal communications with strict confidentiality.

Adhere to privacy policies and regulations, particularly in handling NDIS-related data.

Team Collaboration:
Work collaboratively with colleagues to achieve organizational objectives.

Assist team members with tasks, projects, and initiatives as needed.

Qualifications and Skills:
High school diploma or equivalent; additional relevant education or certification is a plus.

Excellent communication skills, both verbal and written.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

**Job Types**: Full-time, Part-time
Part-time hours: 25-38 per week

**Salary**: $59,054.85 - $117,404.00 per year

Schedule:

- 8 hour shift
- Day shift
- Fixed shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Nambour, QLD 4560: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Management: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person