Service Administrator Coordinator Welshpool

6 days ago


Welshpool, Australia IPA Personnel Services Full time

**Service Administration - PMP Coordinator - Perth**

Our client operates a rental business for equipment

**WHAT YOU WILL LOVE**
- Full time
- Permanent role
- We encourage a flexible and healthy work-life balance for all our employees
- 5 weeks leave
- 9-day fortnight or Monthly Day Off (optional)

**WHAT YOU WILL BRING**
- Certificate II and III Business Administration would be an advantage
- Ability to work with mínimal supervision
- Good written and oral communication skills
- Computer literate with excellent data and typing skills
- Team player
- General office and Interpersonal skills
- Attention to detail
- Professional presentation and telephone manner

**DUTIES**:

- Maintain a customer rapport via on-going/regular communication with external customers
- Liaise with Service Coordinators to ensure maximum calling on customer base and maximize technician utilisation
- Report equipment issues at customer's sites to Service Coordinator
- Maintain and provide the Service Manager regular reports on PMP status and forecasts
- Regular analysis and production of customer base KPIs and auditing of current records.
- Investigate and resolve any general customer problems and provide a high level of support that exceeds customer expectations
- Process customer complaints through to completion ensuring follow up and feedback to the customer on a satisfactory outcome

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Welshpool, WA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person


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