Customer Support Representative

3 days ago

Richmond, Australia BuildPass Full time

**About BuildPass**

BuildPass is a venture-backed SaaS organisation on a mission to innovate within the construction industry. We've developed a comprehensive construction site operations platform that brings together Builders, Subcontractors, and Workers with the goal of delivering safer and more productive construction sites. The BuildPass team comes from diverse backgrounds and skillsets. Never worn a hard hat or set foot on a construction site? Don't worry Industry knowledge can be taught. We care more about your ambition to learn and desire to join a high-performing team than your familiarity with steel-cap boots and SWMS.

**About the role**

BuildPass is a customer-focused company at its core. We're proud of what we have built, but our true north is always our customer's satisfaction. As we grow, we need to ensure that this customer obsession is maintained, and that's where you come in. As a Customer Support Specialist, you will be one of the first points of contact for our customers. You will manage and resolve their queries, design help desk content, train remote support staff, create training videos, and be an integral part of our support system. Plus, you’ll also get to assist our Sales and Customer Success teams with a variety of tasks.

**About the role**

The person we’re looking for is:

- An Early Bird - comfortable with construction start times
- Tech Savvy - has good technical skills and enjoys learning new tools
- Problem Solver - can tackle customer queries efficiently
- Articulate - friendly and confident over the phone
- Proactive - shows initiative, not just task-driven
- Product Guru - quickly becomes an expert in our product
- Interested in AI and automation - working lean to try do more with less

**Key responsibilities**
- You will be one of the first points of contact for our customers, answering calls and responding to live chats
- Resolve customer problems swiftly and efficiently and reporting technical issues to our product team
- Train remote support staff to ensure consistent customer support
- Create training videos for both internal and external use
- Support the sales team by making check-in calls to trial users and managing Hubspot deals
- Assist the customer success team with analysing product usage and other tasks

**What will be your responsibilities?**
- You will be one of the first points of contact for our customers, answering calls and responding to live chats
- Resolve customer problems swiftly and efficiently and reporting technical issues to our product team
- Train remote support staff to ensure consistent customer support
- Create training videos for both internal and external use
- Support the sales team by making check-in calls to trial users and managing Hubspot deals
- Assist the customer success team with analysing product usage and other tasks

**What experience do you need?**

If you’re driven and capable, there's no strict requirement for years of experience. However, a few years of experience in a similar role or in the construction industry would certainly be beneficial.

Essential skills:

- Solid technical skills and the willingness to learn new tools
- Comfortable answering calls and engaging with customers
- The ability to solve problems efficiently
- An interest in setting up automations, especially using AI
- Active participant in an ambitions team

  • Customer Support Representative

    2 weeks ago

    Richmond, Australia E1 Full time

    Who we areE1 (formerly EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR's Best Places to Work in 2025, we're the market leader in Australia and New Zealand — and now we're growing our 120-person team into the UK.Our scaleup vibe keeps things lively. We've come a...

  • Customer Support Representative

    2 weeks ago

    Richmond, Victoria, Australia EstimateOne Full time

    Who we areE1 (formerly EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR's Best Places to Work in 2025, we're the market leader in Australia and New Zealand — and now we're growing our 120-person team into the UK.Our scaleup vibe keeps things lively. We've come a...

  • Customer Service Representative

    3 days ago

    Richmond, VIC - Head Office - Australia - Richmond VIC Page Up Full time

    FOREVER USStep into the world of Forever New, where fashion meets innovation. As one of Australia's leading global fashion brands, we've grown from our Melbourne roots to over 450 stores worldwide with a thriving online presence.Our success is driven by our people - creative, customer-obsessed, and passionate about delivering beautiful experiences at every...

  • Sales Representative

    2 weeks ago

    Richmond, Victoria, Australia Techtronic Industries Full time

    Who we are: Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centred around improving the lives of our users, something that not only drives our product...

  • Sales Representative

    1 week ago

    Richmond, Victoria, Australia Unlmted Full time

    New year, new opportunity Step into a sales representative role where you'll develop your skills in face-to-face sales, business development, and client relationship building. This sales position is perfect for motivated individuals ready to grow their career while achieving clear sales targets. You'll learn communication, negotiation and leadership skills...

  • Sales Representative

    2 weeks ago

    Richmond, Victoria, Australia Offset Group Full time

    You're sitting there realising how much you've grown this year, the people you met, the lessons you learned, the momentum you've built. But there's still that voice in the back of your mind.What's next?Is there something bigger I should be chasing?Am I meant for more than just "going through the motions"? Maybe you've hit a ceiling.Maybe you're hungry...

  • Entry Level Sales Representative

    6 days ago

    Richmond, Victoria, Australia Offset Group Full time

    We're looking for a sales representative that has great people and communicator skills to join our team. This sales role applies to someone who wants a fresh start, willing to grow and is confident at negotiating and building strong customer relationships. We're one of Australia's fastest-growing sales companies, partnering with major national brands to...

  • On-the-Road Sales Representative – VIC

    6 days ago

    Richmond, Victoria, Australia Zafino Pty Ltd Full time

    Love building relationships, being on the road, and working with beautiful product?Zafino is looking for a passionate Sales Representative to join our team and manage and grow our wholesale accounts across Victoria – metro and regional.About ZafinoZafino is a family-owned Australian jewellery brand with a small, passionate team and a collaborative culture....

  • Customer Service Officer

    3 days ago

    Richmond, Australia Page Personnel Full time

    Temp to Perm - Richmond Location **About Our Client**: Our client is a leading organisation that deals with designing and manufacturing carpet and resilient products to provide a foundation that supports people and their lives. They have a customer-centric approach to their business and their goal is to make a smarter impact for clients in what they do....

  • Experienced Sales Representative

    2 weeks ago

    Richmond, Victoria, Australia Harver Pty Ltd Full time

    If you're an experienced sales rep looking for bigger rewards and faster growth, keep reading. At Harver, we value drive, results, and the hunger to grow. You'll be surrounded by like-minded professionals who love to win and push each other to achieve more. ABOUT US Harver is Melbourne's fastest growing face-to-face sales and marketing company since...