Case Manager

19 hours ago

Geelong, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Geelong, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As a Case Manager, you’ll take ownership of a portfolio of workers’ compensation claims, working closely with injured workers, employers and treating health providers.

Your role is to guide and support people through their recovery journey, ensuring they receive the care and assistance they need. With a focus on delivering exceptional service, you’ll play a key part in helping injured workers return to health and safely re-enter the workplace.

These are permanent, full time roles based in our Geelong office with flexibility to work from home up to 3 days per week once you've completed training.

YOUR RESPONSIBILITIES
- Manage a portfolio of workers compensation claims - across our Medical Management, RTW and Maximising Capacity teams
- Demonstrate a service
- orientated approach that is focused on early intervention and the interests of workers and employers
- Ensure that active and timely strategies are implemented to improve recovery and return to work outcomes
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Assist the worker and employer with the claim process and engage appropriate support services such as Mobile Case Management or Occupational Rehabilitation
- Collaborate with the broader EML Team and WorkSafe to foster positive outcomes for injured workers

ABOUT YOU
- You have held roles within a medical, hospitality, retail or corporate field specialising in customer service
- You pride yourself on giving an exceptional level of service to your customers willing to go that extra mile
- Thrive on working in a team environment and collaborating with others
- Proactive, self-motivated and can think on your feet when engaging and managing stakeholders throughout the process
- Organised with excellent time management
- You will have a Passion for helping others and managing challenging situations

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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