Help Desk

5 days ago

Brisbane, Australia Talent International Full time

**Job Details**:
**Location**

Brisbane

**Salary**

AU$35 - AU$45 per hour

**Job Type**

Full Time

**Ref**

BBBH97524_1676434838

**Contact**

Samantha Nielson

**Posted**

about 4 hours ago

Talent International is searching for a
**Technology Officer (Level 1 & 2 Support)** for our client based in Brisbane CBD for a 12 month contract + (extensions).

**Key duties**
- Provide level 1 & level 2 support (Help desk and desktop support) to client base
- Monitor and process routine incoming help desk requests
- Ensuring all requests are managed professionally, timeframes are met, and follow-up actions are executed
- Troubleshoot technical issues and perform remediation
- Work with third level teams to either escalate incidents or obtain technical information
- Review and update documentation such as knowledge base and asset register.
- Progress IT requests such as hardware imaging and software installs
- Provide level 1 and level 2 support to IT initiatives being progressed by the department
- Participate in team meetings

**Skills and competencies**

**_Mandatory skills and Experience_**
- Minimum of 3 years experience in a similar role.
- In depth knowledge of Windows operating systems
- Experience supporting an enterprise environment
- Knowledge of Microsoft Office 365
- Knowledge of desktop devices, including PC's, laptops, tablets and smart phones
- Experience with installation/troubleshooting of software and hardware faults
- Strong analytical and problem-solving skills to be able to diagnose, technical and hardware issues
- Excellent customer service skills and phone etiquette
- An understanding of ITIL processes (incident, change, and problem management)
- Experience managing Active Directory objects
- Experience working in an ITSM platform such as ServiceNow

**_Highly desirable skills and experience:_**
Any knowledge or experience of the below products would be considered an advantage.
- Microsoft System Centre Configuration Manager (SCCM)
- Virtual Desktops
- SharePoint
- Mobile Device Management (MDM) tools
- Scripting\automation i.e. PowerShell
- Desirable certifications include:_
Any relevant IT certification would be considered highly desirable.

**How to Apply**:

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