Service Desk Agents

We are looking for Service Desk Agents to join our Support Team in Brisbane. The Service Desk Agents will positively influence customers’ success by sharing their expertise and finding joy in helping others.

Full-time - Brisbane

**About the job**:
As a Service Desk Agent you will support our customers through our Service Desk.

You will succeed in your job when customers have received the help they need - whether it is quick answers to simple questions, orders to be delivered, delivering training sessions, or investigating complicated issues that require time to understand and time to solve.
- You will be part of an international and growing team, and together with skilled and friendly colleagues throughout Inspera, you will help customers get the most out of our services and products.**Your responsibilities will be to**:
- Provide support by receiving, recreating, categorising, prioritising, and responding to customer inquiries via the Service Desk.
- Share in rostered on-call coverage of the Service Desk, which can be performed remotely.
- Cover the Service Desk some weekends of every month and potentially some public holidays.
- Actively lead problem solving through the involvement of customers and various teams in Inspera.
- Deliver top tier customer service and support across all product areas, including staying up to date on product changes and expansions.
- Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction by working collaboratively with internal teams and the customer.**We offer**:
We offer great development opportunities in a friendly work environment. You’ll have a high level of independence in the planning of your own work and tasks, and we want you to feel welcomed and recognised when you join our team.- Possibility to contribute to change in the educational sector.
- Fast-paced and exciting environment in a growing scale-up company.
- An international and welcoming work environment.
- New office in central Brisbane.
- Possibility to work in other Inspera locations around the world.
- Competitive salary and benefits.
- Annual leave of 25 days plus public holidays
- Brisbane office core business hours are 8am-5pm Monday-Friday. Rostered team coverage of on-call periods weekdays 5am-8am, weekends 8am-5pm and public holidays are additionally compensated.
- Growth possibilities within Project Management and Customer Relationship Management.

**About you**:
To be successful as a Service Desk Agent in Inspera you should be a great communicator, be able to structure your work and be accustomed to working in teams. You should love technology, be curious about how our products are used by real users, and like to go in depth to really understand the problem and find the best solution. Inspera values personal characteristics and potential, but we will also be paying attention to your:
- Demonstrated ability to understand, analyse and communicate with customers and colleagues,
- Ability to thrive in an autonomous environment, and
- Attention to detail and organised management of your time and tasks.

While previous experience in customer support capacity is a plus, we are seeking passion, drive, energy, a sense of humour, and a great attitude.

**Location**
This role is based in Brisbane, Australia. We will consider flexible working arrangements including working from home and the Brisbane office.

**Right to work in Australia**
Please note, you must have the right to live and work in Australia to be offered this role. We are not able to sponsor a work visa or similar. Proof of your entitlement to live and work in Australia will be required prior to any offer being made.

**Salary**
Annual salary between $55,000 - $75,000

**Why join us?**:

- Become part of the hugely exciting Ed-tech market where minds are shifting around digital education.
- Work with central world issues: education and inclusion.
- A growing organization (140+ people) that offers flexible working structures with the opportunity to change and influence your workplace as well as our product
- The opportunity to join at an exciting stage of our growth and be part of shaping our international scaling and strategy.
- A fun, high-paced environment with brand new HQ in central Oslo, with other office locations in the UK, Sweden, Denmark and Australia and option to work remotely.

**This is Inspera**:
We started our journey in the small fjords of Norway and now work with leading educational institutions worldwide, enabling them to deliver digital exams to students onsite or remotely. Last year, we facilitated 2,6 million exam submissions from test-takers in over 160 countries.