Service Desk Officer
2 days ago
Salary - $69,000 - $79,000 + Super
- Chermside office location
- Great supportive team culture
**Our Client**:
Our client are a non-for profit organisation helping people across Queensland. They aim to provide accessible and flexible services to older people, those living with a disability or mental illness, Aboriginal and Torres Strait Islanders, refugees and vulnerable children and families.
They are currently looking for 2 Service desk officers based in Brisbane to work in their IT department. They currently have a team of 3 skilled officers and are looking for someone who has excellent communication skills, alongside at least 1 years experience providing Level 1 service or helpdesk support.
**The Role**:
- Providing support across the organisation (this may be in person, online or over the phone).
- Provide accurate Incident Resolution and Service Request management, within established Service level Agreement (SLA)
- Log all service desk interactions and document Incident and Service Request resolutions
- Ensure Incidents and Service Requests are managed effectively; ensuring information is captured in the BSG Ticket Management System
**Your Background**:
- Experience in supporting Windows 7/10 desktop environments.
- Sound knowledge of Microsoft Office products (Office 365 & Exchange)
- Demonstrated solid Service Desk experience within a diverse and de-centralised computing environment
- Strong understanding of Service Management Frameworks; i.e., ITI
**And don't worry if your CV is out of date. Get in touch and we can work that out later.
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