Service Desk Officer

2 days ago


Brisbane, Australia PRA Full time

Salary - $69,000 - $79,000 + Super
- Chermside office location
- Great supportive team culture

**Our Client**:
Our client are a non-for profit organisation helping people across Queensland. They aim to provide accessible and flexible services to older people, those living with a disability or mental illness, Aboriginal and Torres Strait Islanders, refugees and vulnerable children and families.

They are currently looking for 2 Service desk officers based in Brisbane to work in their IT department. They currently have a team of 3 skilled officers and are looking for someone who has excellent communication skills, alongside at least 1 years experience providing Level 1 service or helpdesk support.

**The Role**:

- Providing support across the organisation (this may be in person, online or over the phone).
- Provide accurate Incident Resolution and Service Request management, within established Service level Agreement (SLA)
- Log all service desk interactions and document Incident and Service Request resolutions
- Ensure Incidents and Service Requests are managed effectively; ensuring information is captured in the BSG Ticket Management System

**Your Background**:

- Experience in supporting Windows 7/10 desktop environments.
- Sound knowledge of Microsoft Office products (Office 365 & Exchange)
- Demonstrated solid Service Desk experience within a diverse and de-centralised computing environment
- Strong understanding of Service Management Frameworks; i.e., ITI

**And don't worry if your CV is out of date. Get in touch and we can work that out later.



  • Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...


  • Brisbane, Queensland, Australia Queensland Parliamentary Service Full time

    The Queensland Parliamentary Service is seeking a dynamic and client-focused Service Desk Coordinator for a 12-month temporary appointment. This role champions exceptional IT service delivery across our precinct in Brisbane and 97 electorate offices statewide—from Barron River to Currumbin and Mount Isa.About the IT Service AreaLocated within the Strategy,...


  • Brisbane, Australia Parliamentary Service Full time

    **The primary objectives of the position are to**: * - Be the first point of contact for customers for ICT issue resolution, triage issues as required and provide basic (L1) to intermediate (L2) technical support, ensuring monitoring of issue resolution, timely follow up with customers and a positive customer experience. - Provide assistance where necessary...


  • Brisbane, Australia Powerlink Full time

    **About the role**: Here at Powerlink, we play a central role in the transition to a cleaner, greener energy future; connecting Queenslanders to a world class energy future. To support this generational transformation, we have responded by prioritising digital engineering, cyber security, spatial analytics, artificial intelligence and digital...


  • Brisbane, Australia Port of Brisbane Full time

    Port of Brisbane Closing date: 17/10/2025 - Support the team and customers in a job where no two days are the same. - Working predominately Monday to Friday with the addition of working two weekends in a 6-week period (either on call or based at the Brisbane International Cruise Terminal) and varying start and finish times allowing for balance, no matter...


  • Brisbane, Australia Novotech Asia Full time

    **About Novotech** Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our...

  • Service Desk Agents

    3 hours ago


    Brisbane, Australia Inspera AS Full time

    We are looking for Service Desk Agents to join our Support Team in Brisbane. The Service Desk Agents will positively influence customers’ success by sharing their expertise and finding joy in helping others. Full-time - Brisbane **About the job**: As a Service Desk Agent you will support our customers through our Service Desk. You will succeed in your...


  • Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. This is an...


  • Brisbane, Australia HAYS Full time

    Global food service organisation is on the hunt for a Service Desk Analyst to appoint to a 6-month contract. **Your new company** Hays Technology have partnered with a global foodservice organisation to appoint an experienced Service Desk Analyst to support their busy Brisbane operations. Based out of Cannon Hill, you'll be joining a forward-thinking and...


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....