IT Service Desk Analyst

Information TechnologyBrisbaneContract or TempIcon GroupKey Points Employment: 12-month maximum term, full-time with genuine opportunity to transition into a permanent role.Location: Icon Group South Brisbane Head Office.Who should apply: Experienced customer service professionals are welcome to apply. Service desk experience is well regarded but not necessary as full training will be provided.At Icon, You CanIf you're an experienced customer service professional with a passion for problem-solving and helping people, this is your chance to start a rewarding career in IT. We're looking for motivated individuals to join our IT Service Desk team as a Service Desk Analyst. No prior IT service desk experience? No problem We'll provide full training and ongoing support to help you succeed. Bring your communication skills, customer-first mindset, and eagerness to learn - we'll help you build the technical knowledge. At Icon, we're growing, and what we do matters to more people every day. Every role here holds a strong contribution to the care provided. When you choose a career with Icon, you help change lives for the better. Visit " target="_blank"> to read the stories of our incredible people. About the RoleAs an IT Service Desk Analyst, you'll play a vital role in delivering IT support across Icon Group. Acting as the first point of contact for incoming enquiries, you'll triage and resolve issues, escalate complex problems, and contribute to continuous improvement initiatives to enhance our service delivery. This role requires participation in an on-call support roster, providing after-hours assistance on a rotating basis. Key responsibilities: Providing first contact and support for incoming incidents and service requests received via telephone, web portal, email and walk-up ensuring courteous, timely, and effective resolution for end-users.Using remote tools and diagnostic utilities to aid in troubleshooting and fulfilment.Escalating incidents and requests with accurate documentation to our level-2 support teams.Maintaining articles in the IT Service Desk Knowledgebase.Actively contributing to a team environment and identifying opportunities for continual improvement.Participate in the IT on-call support roster, providing after-hours assistance as required.About YouWhether you're an experienced customer service professional ready to step into IT or already working in a similar service desk role, we'd love to hear from you. What matters most is your passion for helping people, problem-solving, and learning new skills. Essential requirements: Australian working rights, valid for at least 12-months from time of employment.Working knowledge of common IT hardware, software and applications used within a corporate environment.Desirable skills & experience Tertiary qualifications in IT or related fieldsRelevant experience in the healthcare industry.Familiarity with ITIL practices and IT service management tools.Amazing Benefits You'll Enjoy Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousandsRewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.Development Pathways: We love hearing how we can help you thrive in your career Set individual goals with leaders across the business and we'll help you grow with us.Paid Parental Leave and Purchasable Annual Leave: Supporting you both personally and professionallyAbout UsIcon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, Mainland China and the United Kingdom. Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3,500 team members, a network of 350 plus doctors, over 55 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden. For more information visit and follow Icon Group on LinkedIn at To ApplyPlease attach a resume and cover letter showing us why you'd love to join us, and what makes you a great fit for the role. Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds. Visit " target="_blank"> to read the stories of our incredible people. Pre-Employment Health RequirementIcon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.