Venue Manager

1 day ago

Hurstville, Australia ICC Group Full time

**About the role**:
A fantastic opportunity exists to join the Club Central group in the capacity of Venue Manager - based at Hurstville. Reporting to the Food and Beverage Manager and General Manager, the role will be responsible for the Front of House service delivery of our function and events space, as well as providing operational support as required.

**We are looking for someone who will be responsible for**:

- Plan, organise and manage all Front of House (FOH) functions operations on a daily shift basis.
- Create an environment/culture where functions are always delivered in a professional manner.
- Train all FOH functions staff so they provide a consistent high-quality service
- Participate in the rostering and recruitment of FOH staff.
- Meet, greet and ensure all function clients are happy with what the Club has provided.
- Attend to client/attendees needs as they arise, including problem solving and dealing with difficult situations.
- Ongoing liaison with clients to ensure satisfaction and seek feedback on their experience at completion of event.
- Ensure that the function areas are set and ready before next event.
- Provide operational assistance and leadership as required.
- ** Minimum 2-years functions/events management experience.**:

- Experience in running multiple events concurrently and large catered events.
- Experience in proactively dealing with customer complaints.
- The ability to lead, manage and mentor staff to ensure their growth and experience.
- ** Responsible Service of Alcohol (RSA) Certificate and Responsible Conduct of Gambling (RCG)** (or willingness to obtain)
- Food Safety Supervisor Certificate (or willingness to obtain)
- Food Handling Certificate (or willingness to obtain)
- Manual Handling Certificate (or willingness to obtain)

This is a terrific opportunity for anyone experienced in Functions and Events who is ready to secure their future in one of NSW most successful Club Group. The Club is excited to welcome someone who shares the same vision as us and that is “To make a difference”.

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