Qld Operations Manager

Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.

Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.

Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

**The Opportunity**

We are looking for a senior fulfilment leader to join us and take full accountability of our Crestmead facility as the **QLD Operations Manager.** You will establish and maintain relationships with our team and drive behaviours towards a culture of best-in-class fulfilment principles. Your key metrics to focus on will be safety, inventory, receiving, pick/pack and despatch. You will like dealing with a constantly evolving environment and will be able to impact short-term performance whilst also focusing on long-term business objectives. You will genuinely thrive on problem solving and be able to demonstrate clear change management experience.

**What you'll be doing**

**Operational Excellence**:

- Monitor Performance and productivity of the FC across all operational areas.
- Drive strategic planning and forecasting.
- Leverage the Operations teams by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Develop and share best practices across the shifts and network.
- Develop and implementing strategies for growth.
- Create a positive team dynamic that encourages all employees in the FC to provide feedback.
- Implement throughout all FC activities a CI mindset with a razor sharp focus on the overall customer experience.
- Drive exceptional results relating to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse.
- Utilise the data insight tools to optimise perfect order fulfilment and provide operational insights to improve fulfilment centre effectiveness.
- Strictly manage labour budget to agreed values whilst delivering to set fulfilment metrics, with the aim of reducing errors and ensuring a high-quality customer experience.
- Review and understand daily reports and produce weekly reports for review by the business.
- Implementation of Lean principles.

**People Leadership**:

- In partnership with our People & Culture team, you will hire and onboard a team of high performing FC team members from frontline to management.
- Lead and mentor a team of Operational Managers, Supervisors and Team Leads.
- Coach, motivate and inspire your warehouse management team to achieve the best outcomes possible for both themselves as individuals and the operation.
- Deliver quality feedback to your team to support tactical decision making and help elevate their capabilities.
- Foster an inclusive and supportive environment where team members feel inspired to perform at their best.

**Workplace Health and Safety**:

- Maintaining safety and regulatory compliance.
- Champion and promote health, safety and wellbeing across our Fulfilment Centre through leading by example.
- Together with our WHS Team, contribute to our annual WHS strategic objectives and targets which will inspire our team to stretch themselves and go above and beyond to create a safe, secure and productive work environment.
- Implement strategies to reduce safety related incidents and develop our safety maturity level and focus.
- In conjunction with your Operations Management team, review all incident reports, conduct root cause analysis, and take corrective actions on a timely basis to reduce preventable incidents and improve our safety processes.
- Operationalise and maintain all Chain of Responsibility practices, policies and procedures in line with legislation and operational requirements.
- Contribute to and help facilitate WHS Committee Meetings to ensure effective consultation with all stakeholders and promote exceptional safety outcomes.

**Your Ideal Experience**
- Demonstrated experience driving accountability & results across a complex, highly dynamic Fulfilment Centre.
- Experience building, communicating and operationalising key SOPs, workflows and processes.
- Held a leadership role with a brand renowned for delivering world class customer experience.
- Deep understanding of Supply Chain principles and execution of the same.
- Excellent people leadership skills and committed team player.
- Entrepreneurial a