Operations Manager Townsville Qld

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.
YOUR ROLE
As the Operations Manager for our Finished Vehicle Logistics facility at Townsville (Mt St John) QLD, you’ll lead the day-to-day activities of a dedicated team of yardpersons and contractors who provide an essential service in the transportation, storage, customisation and preparation of customer vehicles.
WHAT ARE YOU GOING TO DO?
**Specifically, you will**:
Manage the operational activities, processes and systems within the branch to ensure CEVA’S compliance with customer contractual obligations and nominated service standards
Coach and develop your team to ensure the highest levels of safety, compliance, accuracy, productivity, performance and continuous improvement
Review regular performance reports, focussing on actions to improve cost/vehicle, utilisation and empty running
Coordinate vehicle and equipment maintenance and control, including the ongoing reporting and proactive management of vehicle and equipment maintenance
Ensure timely completion of transit damage non-conformance reporting and drive improvement and remedy to root cause
Liaise with customers, either directly or through direct reports, ensuring customer service expectations are being met through continuous feedback mechanisms
Support risk management, quality and SCA activities in order to achieve legislative and/or CEVA standards.
WHAT ARE WE LOOKING FOR?
Applied understanding of Chain of Responsibility, planning and allocation / manifesting
Knowledge of metro and regional areas within the Far Northern QLD and major road networks in Australia (latter a bonus)
Experience and/or capability to coach, develop and engage an operational team
Good written and verbal communication, customer service / management, and influencing / negotiation skills
Sound troubleshooting / problem solving capability, commercial acumen and numeracy skills
Valid Australian manual driver licence.
WHAT DO WE HAVE TO OFFER?
In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
**Personal wellbeing**: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
**Work-life balance**: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
**Professional development**: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
**Financial wellbeing**: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.
**CEVA Logistics' Diversity Statement**:
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic. #LI-DNI