Clinical Support Officer

6 days ago

Newcastle, Australia Hunter New England Local Health District Full time

**Remuneration**: $68,338.79 - $70,468.72 Per Annum + Superannuation + Salary Packaging

**Location**: James Fletcher Hospital
**Employment Type**: Permanent Full Time
**Position Classification**: Administration Officer Level 3
**Hours Per Week**: 38
**Requisition ID**: REQ580047
**Applications Close**: Sunday, 13th July 2025

**Be the first friendly face our community sees - right in the heart of Newcastle**

**About the Role**:
We’re seeking a warm, proactive, and reliable Administration Officer to join our dynamic team at the Newcastle Mental Health Service (NMHS), located on the beautiful James Fletcher Campus in the heart of Newcastle CBD.

As the first point of contact for clients, families, and service providers, you’ll play a vital role in creating a safe, calm, and professional environment. This is a diverse and people-facing position where no two days are quite the same. You’ll work alongside a passionate team to support the delivery of mental health services to some of the community’s most vulnerable individuals.

Whether you’re greeting clients at reception, coordinating bookings, supporting clinicians, or managing essential admin tasks — your ability to stay composed, compassionate, and organised will make all the difference.

**In this role, you’ll**:

- Welcome and assist clients, carers and service providers in person and over the phone
- Provide high-level admin support to a multidisciplinary community mental health team
- Maintain accurate records and assist with scheduling, document prep, and reporting
- Help the service run smoothly with your attention to detail and calm under pressure
- Represent NMHS with professionalism, empathy, and discretion

**About You**:
You’re more than just a skilled administrator — you’re a natural communicator with heart. You take pride in being dependable, approachable, and respectful in every interaction. You’ve worked in healthcare or similar service settings and know how to manage multiple priorities with a steady hand.

**You must have**:

- Strong admin experience in a busy, client-facing environment
- Excellent communication and interpersonal skills
- Confidence with Microsoft Office and relevant admin systems
- The ability to work independently and collaboratively as part of a team
- A genuine commitment to supporting individuals experiencing mental health challenges

**Why Join Us?**

This isn’t your average desk job:

- A rewarding role that supports meaningful mental health work in the community
- A supportive, tight-knit team and leadership that values your contribution
- A central CBD location surrounded by parklands and close to beaches, cafes, and public transport
- Access to salary packaging and wellbeing programs
- Opportunities to grow your career within Hunter New England Health

**Need more information?**

**I**nformation for Applicants**:
**An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.**

**Job Share / Part-Time will be considered.**

**This is a Category A position**. Recommended applicants will be reviewed for compliance with**NSW Health policy directive **PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases** for Category A positions prior to offer.**All new employees must agree to comply with the requirements outlined in the policy.

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