Support Specialist

2 weeks ago

Brisbane, Australia Queensland Health Full time

Are you passionate about outcomes for children and young people across Queensland?
We're committed to providing life-changing healthcare for children and young people for a healthier tomorrow.
About the Queensland Children's Hospital
The Queensland Children's Hospital (QCH) (formerly The Lady Cilento Children's Hospital), which opened on 29 November 2014, is Australia's largest and most advanced paediatric facility. Located in South Brisbane, the 359-bed hospital features more than 80,000 square meters of facilities spread across 12 levels.
As Queensland's single specialist paediatric facility, Children's Health Queensland's (CHQ) at the QCH is the hub of a dedicated network of paediatric services available at other Brisbane and Queensland hospitals. Expanding on CHQ's state-wide remit, the QCH also supports regional hospitals through telemedicine and outreach services. This means children and young people can access the services they need as close to home as possible.
The hospital precinct includes the Centre for Children's Health Research, the Children's Hospital Foundation, Ronald McDonald House South Brisbane (opened in 2016) and a new Adolescent Drug and Alcohol Withdrawal Service building.

**Your Opportunity**:
**The position of Support Specialist - End User Devices will**:
Be part of the Printer Replacement Project Team and assist in the configuration and deployment of a large number of networked printers and multifunction devices, replacing existing devices. This includes the provision of end user support during the changeover process.
Assist in the development and implementation of technical solutions whilst ensuring alignment with contemporary Information Management (IM)/Information Communication Technology (ICT) frameworks across the Children's Health Queensland to ensure high quality ICT services.
Your Role and Responsibilities
- Assist in the installation, configuration and support of networked print and multifunction devices and software, and test these products.
- Assist in the build, documentation and implementation of technical solutions within best practice ICT design and ICT delivery frameworks.
- Participate in the analysis of local information and communications technology system problems and issues and the formulation and provision of appropriate solutions
- Actively participate in a team of specialist technical resources in the delivery of complex technical solutions.
- Perform administrative functions and other duties as directed by the Project Manager.

What CHQ HHS can offer
Apart from contributing to the development of Australia's best paediatric health service, you will also benefit from a competitive remuneration package and a working environment which embraces professional development, builds capabilities and supports staff to maximise their health and wellbeing. Additional benefits include:

- Up to 12.75% employer superannuation contribution
- 17.5% annual leave loading
- Salary packaging
- Employee Assistance Program
- Work/life balance, variety and flexibility

You can find out more about why it's so great to work at CHQ HHS here.
Some roles within Queensland Health are designated as 'Vaccination Preventable Disease (VPD) risk roles'. A VPD risk role is a role in which the incumbent may be exposed to the risk of acquisition and/or transmission of a VPD. Please refer to the attached Role Description for more information and what requirements may exist.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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