Administration / Reception Team Leader

**Company Description**:
IPAR is just one of the purpose built, industry leading brands in the global MedHealth network. This opportunity will have you working in the heart of Sydney's CBD with the opportunity to also work in our Parramatta Branch. You will have access to large office spaces and facilities whilst working with our social and energetic team who enjoy making the most of their surroundings.

The Administration / Reception Team Leader manages a team of Receptionists and Administration Officers, to deliver a range of high quality administrative business processes and services for the provision of occupational rehabilitation services to our business, customers, and clients.
- Manage a team of Junior Business Support Officers / Receptionists.
- Welcome and assist clients and visitors at a reception desk;
- Assisting with mailing and accepting deliveries of letters and small parcels;
- Facilitating online orders for office supplies and services, including management of stock levels.
- Provide information and advice to clients, or prospective clients, to ensure a high level of customer service is provided;
- Provide excellent customer service to colleagues, clients and customers;
- Keep the reception areas clean and tidy;
- Liaise with business colleagues and customers, as necessary, to support the collection and retrieval of relevant information or details, to support the effective delivery of our services;
- Accurate data entry into and maintenance of IPAR’s client database system;
- Generating and processing invoices;
- Complete Microsoft Excel-based data reporting;
- Assist with other ad-hoc administration tasks as required;
- Engage with our friendly, fun, supportive, and inclusive team;
- Full-time (preferred), or part-time position;
- Engage with our friendly, fun, supportive, and inclusive team.

**The Benefits**

New team members enjoy comprehensive induction and employee assistance programs combined by ongoing workplace mentoring. Salary packaging options are also available.

We have a robust "promote from within" culture and secondment opportunities keep life interesting and challenging for our employees. If social events and activities are your thing, we have plenty to choose from too

**Qualifications**:
We are looking for a team player, with a friendly and helpful manner and a positive approach to work.

**You will also have**:

- Minimum 3 years of experience in a leadership or administration role.
- An interest and passion in leadership and developing others.
- Intermediate to advanced proficiency with the MS Office suite, specifically with Microsoft Excel, Outlook, and Word;
- Exceptional attention to detail;
- Ability to effectively monitor tasks to meet all deadlines;
- Proactive problem solving skills, using initiative and resourcefulness;
- Professional written and verbal communication skills;
- Excellent customer service skills;
- Ability to self-motivate whilst following processes and procedures;
- Ability to work efficiently and effectively both in a team and independently;
- Ability to treat all sensitive information with professionalism and confidentially;
- Ability and flexibility to adapt to changes, and an openness to learn new things;
- Professional appearance and demeanour.

Experience working within the medical, health or professional services industry would be highly regarded but not essential if the above skills criteria can be demonstrated.

Certificate III in Business Administration or similar is desirable but not essential.

**Additional Information**:
IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it's through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify their goals and provide psychological or physical supports to help them live life to its fullest potential. Our team of highly skilled allied health professionals and employment consultants include Occupational Therapists, Physiotherapists, Exercise Physiologists, and Psychologists.

**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join IPAR, we want you to bring your whole self to work - and we value your unique contribution.
- MedHealth is committed to providing a safe and healthy work environment for all staff. As a result, all commencing workers are required to be up to date with COVID-19 vaccinations (including the booster shot) or have a valid contraindication medical certificate in accordance with the ‘Public Health (COVID-19 Vaccination of Healthcare Workers) Order 2021’. Your vaccination status may be discussed as part of t