Experience Insights Analyst

7 days ago

Sydney, Australia Aruma Full time

Location: Flexible location / WFH - Location: Belrose / Frenchs Forest / Parramatta - Sydney | Preston / Reservoir - Melbourne | Beenleigh / Burleigh Heads QLD
- Full time or Part-time (at 4 days per week, or 30 hours per week minimum)***

**Your opportunity**

Your role as **Experience Insights Analyst **will own the generation of regular and ad-hoc reporting of customer experience, employee experience and brand experience, to support management and colleagues across Aruma.

The role supports the Customer Experience & Solutions Manager in coordinating capture of, collating, and presenting information that measures performance, customer and employee engagement and satisfaction, and feedback on the management of customer supports and programs that are linked to the customer’s NDIS plan/packages.

**Responsibilities**:

- Support CX and Solutions Leads to produce detailed customer and employee journey maps, including identification pain points and opportunities.
- Integrate the collection of customers, family member, and employee feedback to analyse and report, supporting Aruma’s continuous improvement ambitions.
- Coordinate and gather data and information for reporting, to produce analytics for measurement and evaluation to management.
- Support and participate in the piloting and testing of new technologies to obtain customer, employee, and brand feedback.
- Develop surveys and discussion guides for research purposes, obtain qualitative and quantitative research surveys that measure the full customer and employee experience.

**About You**
- Tertiary qualifications in a relevant business discipline, or equivalent experiences.
- Strong analytical skills and the ability to present statistical information in accessible and engaging ways to a range of stakeholders.
- Demonstrated skills in basic statistics collation and dashboard style reporting
- Experience working with quality management, governance systems, data and reporting or a similar field.
- Knowledge of human centered design, and experience in conducting customer research.
- Experience using survey platform tools (e.g., Qualtrics, Medallia, InMoment, Forsta, etc).

**What we offer**
- Genuine flexibility in this Hybrid role - work from home or one of our office located in Sydney, Brisbane or Melbourne.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
- Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), vehicle (new or used)
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Corporate health plans with Bupa.
- Fitness Passport.

**Culture

  • Data Analyst

    7 days ago

    Sydney, Australia Talent Insights Group Full time

    Work for World Leading Tech Giant - Work with World Class Data Science team within Experimentation and Enablement - Initial 6 month contract, likely to extend / move permanent **Data Analyst ( Tableau / SQL / Databricks )** **Software Company - Tech Giant** **Initial 6 month contract (likely to extend)** **$600-880 day rate including super...

  • BI Analyst

    2 weeks ago

    Sydney, Australia Talent Insights Group Full time

    Flexi remote work - Make a difference to the lives of many Australians - Work in collaboration with the Data Science team **BI Analyst ( SQL / Tableau / Alteryx )** **Sydney / Remote (one day in office)** **$120-125k base plus 10% bonus and super** **BI Analyst ( SQL / Tableau / Alteryx ) **is required to join one of Australia’s largest diagnostic...

  • Insights Analyst

    23 hours ago

    Sydney, New South Wales, Australia NexVenture Full time $60,000 - $120,000 per year

    Insights Analyst | Sydney (Hybrid – 3 Days in Office) E-commerce | 2–3 Years' Experience | SQL & Tableau | Maths/Stats Background PreferredWe're partnering with a leading e-commerce business to find anInsights Analystwho's ready to take the next step in their analytics career. This is a growth-focused role within a high-performing data team that's known...

  • Coolabah Data Analyst

    2 weeks ago

    Sydney, Australia Talent Insights Group Full time

    **Data Analyst ( Excel / R / Python )** **Financial / Investment** **Sydney** **$80-90k base plus bonus and super** **Data Analyst ( Excel / R / Python ) **is required to join a leading Investments firm in the heart of Sydney. If you’re an ambitious Data Analyst with meticulous attention to detail and a passion for all things finance, this could be...

  • Insights Analyst

    1 day ago

    Sydney Central Business District, Australia Mane Consulting Full time

    Contract - Sydney CBD, New South Wales - Posted 2 hours ago - Negotiable USD / Year - Salary: Negotiable Insights Analyst in the banking and finance sector. This role involves analyzing data to provide valuable insights and recommendations to stakeholders, which can aid decision-making processes within the organization. The role is a 12-month contract with...

  • Digital Insights Analyst

    1 week ago

    Sydney, Australia TheDriveGroup Full time

    Multiple Mid and Senior roles available - Established Adobe Analytics Environment - $120k - $140k base + bonus + super **Digital Analyst / Senior Digital Analyst / Senior Digital Insights Analyst** One of Australia's most well-loved brands is seeking to build out its Adobe Analytics reporting capability and is looking for several new Digital Analysts to...

  • Senior Insights Analyst

    6 days ago

    Sydney, New South Wales, Australia NexVenture Full time $90,000 - $120,000 per year

    About the CompanyNexVenture is proud to be partnering with a standout brand in their field an organisation known for innovation, impact, and a clear commitment to growth across their digital and data analytics functions.About the RoleThis is an exciting opportunity to join a high-performing, forward-thinking data and insights team as aSenior Analyst. Your...

  • Junior Insights Analyst

    3 days ago

    Sydney, Australia CSG Talent Full time

    **JUNIOR INSIGHTS ANALYST** - ** WORK WITH HOUSEHOLD NAME BRANDS IN A GLOBAL LEADING HEALTH & BEAUTY ORGANISATION**: - ** HYBRID WORKING ENVIRONMENT & SUPPORTIVE COMPANY CULTURE**: - ** CAREER DEVELOPMENT & MENTORSHIP PROGRAMS** **ABOUT THE COMPANY** Boasting a reputable portfolio of health, beauty and personal care brands, this global company offers an...

  • Lead Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Ingrity Full time $100,000 - $140,000 per year

    Full Time, PermSydneyWe are looking for aLead Insights Analystto join our team and play a pivotal role in shaping data-driven decisions across the business. This position combineshands-on analytics expertise with people leadership, guiding a small team to deliver actionable insights through data storytelling and best-in-class visualisation.What You'll Be...

  • Reporting and Insights Analyst

    3 days ago

    Sydney, Australia M&T Resources Full time

    **Sydney** **IT & Telecomms** Systems Analyst - Fantastic base salary plus great employee benefits - Highly flexible and fast paced environment - Excellent career prospects, stability, and longevity **The Opportunity**: We’re currently recruiting an exceptional opportunity for a talented Power BI Reports & Insights Analyst to join this niche insurance...