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Knowledge Manager
2 weeks ago
**About Vivi**:
As an EdTech start-up, we're audaciously changing classroom engagement globally by helping educators achieve more through smarter technology use. Our features are crowd-sourced directly from teachers because we share their passion for delivering solutions that have a real impact and improve educational outcomes. In fact, our solution is the only wireless presenting platform in the world built exclusively for the education sector.
Vivi is jam-packed with passionate people determined to make a difference. We encourage innovative thinking from change-makers with bucketloads of enthusiasm, because we believe bold ideas are the best ideas.
In four years, we've acquired over 1,000 customers, our software is in more than 50,000 classrooms and is used by over 150,000 active users. We have established clear product market fit and the business is now ready to scale.
In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer experiences and expand globally. Our product team is committed to continuously delivering value to our customers by creating fit-for-purpose solutions and innovation. We build product that are valuable and delightful for our customers and feasible and viable for our business.
- Are you an experienced Technical Writer looking for a new challenge and an opportunity to make a difference and have an impact in the EdTech industry?
- If you are a highly motivated individual with a passion to deliver cutting-edge products, we have the perfect job for you
**About the Role**:
- Create a knowledge management framework which includes developing processes and protocols for creating new knowledge, making it accessible to Vivi customers & staff, controlling access and capturing new knowledge
- Ensure that all end user product knowledge for Vivi customers is regularly reviewed and updated to ensure the latest documentation is up to date
- Define the strategy for knowledge management and maintain high quality, up-to-date, and searchable content for audiences of varying skill level (IT Admins, Teachers, Students etc.)
- Overseeing all internal knowledge related activities and training staff to create and manage internal documentation and the staff Intranet using our knowledge management system (Confluence)
- Encourage a culture of knowledge sharing and foster a collaborative environment that focuses on expertise, training, and communication while developing effective programs to drive adoption and improve knowledge management value
- Support the development and implementation of training on knowledge management processes and tooling
**About You**:
- You have 3-5 years' experience in a knowledge management or technical writing role in the tech industry, ideally working with SaaS products
- You possess excellent writing and language skills
- You have a strong understanding of industry best practices for knowledge management
- You have advanced knowledge of Confluence and any other best-in-breed knowledge management tools
- You are highly skilled in documentation management and training staff to use knowledge tools
- You possess soft skills such as great leadership, effective communication, problem-solving, coaching and teamwork skills
**What Are Excited to Offer You**:
- Commensurate Market Salary
- A comprehensive benefit package
- including wellness days off, TalkSpace and subsidized ClassPass subscription
- The opportunity to give back to the community through our Volunteer program (2 days off for volunteer work per year)
- Generous PTO & flexible scheduling
- Including your birthday off each year
- Career progression - we offer each employee an annual **$1,300** to assist with furthering their skills
**Vivi EEO Statement**:
Vivi is an equal opportunity employer. This means we are committed to recruiting, training, compensating and promoting our employees regardless of race, colour, marital status, family or carer's responsibilities, pregnancy, religion, political opinion, national extraction, ancestry, national origin, creed, age, disability, sex, sexual orientation, gender identity, gender expression, medical condition, genetic information, or veteran status. As an education technology organization, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in our consumers, employees, and partners. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we champion daily.
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