Customer Service Representative

6 days ago

Adelaide, Australia City of Adelaide Full time

**Date**:29 Aug 2025

**Location**: Adelaide, SA, AU, 5000

**Company**:City of Adelaide
- Multiple casual positions available
- An office unlike any other
- $45 per hour including casual loading + 12% superannuation

**About the Opportunities**
As part of the City Culture Program, the Library Customer Service Representative drives excellent library service to all customers by being warm, friendly, enthusiastic and knowledgeable.

In this exciting and diverse role, you will play a key part in enriching customer experience by providing positive, meaningful and relevant options, choices, suggestions and referrals.

This is an amazing opportunity to play a part in being a positive and active member of the Library team and providing excellent Customer Service in the libraries

**About You**
To be successful in this role you will have:

- Experience in delivering a high level of customer satisfaction in a customer service environment is essential.
- Sound knowledge of the role of the Public Libraries within the community.
- Experience in the delivery of Library and/or Community services or programs.
- Previous experience in, or ability to quickly learn, automated library systems and library services and knowledge or understanding of the Public Library Service Network in SA.
- Assisting customers with accessing resources including e-resources such as ebooks.
- Introducing people to new technologies such as 3D printing, Virtual Reality

**About Us**
Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city

The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our city. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support, and inspire our diverse community, and draw more people to Adelaide to live, study, work and play.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

**For Further Enquiries & How to Apply**
All enquiries regarding this position will remain private and confidential and can be directed to Marianne Beauchamp on 8203 7159.

Please submit a Resume and a Cover Letter expressing the skills, experience, and qualities you can bring to this position addressed to Marianne Beauchamp, Coordinator, Library Centre.

**Applications close at 11.59pm, 7 September 2025.**

Please be advised this is for multiple casual opportunities with a starting salary at the Level 2 Classification commencing at $45 per hour (including 25% casual loading) + 12% superannuation.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

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