Office Administrator

Guide Me Disability Centre, based in Bankstown and servicing NDIS participants throughout Sydney Region, is looking to hire an office administration officer.

Duties and responsibilities include:
As the office administration officer you will maintain and coordinate community care services within the GMDC client portfolio. They are the primary contact and interface for clients and Support Workers. The position builds relationships with a range of internal and external stakeholders to ensure that the client experience is exceptional, and services are responsive to their needs. Our office administration officers are valued, supported, and developed to deliver the best practice client experiences and representing the organisation’s values and standards. This position is an important role within the organisation and is high paced and touches different areas of the business.

Key components of the role

**Administration**
- Providing general administrative and clerical support
- Processing referrals and enquiries in the relevant databases
- Coordinating registration for staff at training/conferences and travel/accommodation arrangements as required
- Maintaining effective communication with stakeholders at all times
- Handling enquiries via telephone, electronic and paper mail
- Filing, word processing, and data entry
- Maintaining records as required
- Working with local Support Coordinators, Allied Health professionals, and clinical teams to meet, engage and build relationships with clients to develop, refine and achieve their goals
- Compliance with Health policies and procedures to ensure a safe working environment and detailed, timely incident reporting.
- Contribute to the growth and expansion of services by excellent phone manor and phone engagement. Completing all necessary tasks for best practice, responding and resolving all messages by end of day
- Any discrepancies are to be reported to manager.

**Rostering**

All requests are attended to with immediate attention.
- Ensure that rosters are developed and reviewed, that clients and support workers are appropriately matched, and shifts are staffed according to staff availablity
- Ensure case-notes and shift sign offs are completed daily
- Receive incident reports and appropriately record and follow up in accordance with policies
- Maintain regular contact with clients and support workers, including face to face meetings, as a means of getting to know each person, thereby building, and maintaining relationships

Essential:

- Computer literacy with proficiency in the use of MS Office suite and working knowledge of client management systems and databases
- Minimum 2 years Experience in Disability services/NDIS
- Previous case management experience.
- A client and outcomes focused approach, with an emphasis on making the client experience exceptional is essential
- Displays excellent interpersonal skills in communication and excels at building trusted relationships
- Has demonstrated experience in workforce scheduling or rostering within the disability or aged care sectors
- Supervisory experience with a focus on mentoring, and development of staff
- Proven ability to develop and maintain effective working relationships with stakeholders at all levels
- Ability to handle complaints and resolve disputes and conflicts effectively and courteously
- Has excellent time management skills, with the ability to manage changing priorities
- Is emotionally intelligent, and able to empathise and respond to participant and families changing needs appropriately
- Is resilient and can work calmly and effectively under pressure
- Loves working in a fast-paced environment
- Can work autonomously, whilst also being an active team member with a ‘can-do’ attitude

About You

To be considered for this role, you need to have a results focused approach and the passion to make each client experience great. Previous experience supervising staff would be desirable.
- NDIS Screening Check
- National Criminal History Check
- Relevant and professional reference checks
- Working with Children’s Check
- Satisfactory Australian residency status and other background checks.

All successful applicants will be asked to provide evidence they are fully vaccination against COVID-19 (including booster) prior to commencement.

What's in it for you?
- Part of an inclusive team that takes pride in the support it provides to clients and staff
- Ongoing personal and professional development
- Your work-life balance is respected and supported

To find out more

**Salary**: $75,000.00 - $80,000.00 per year

**Benefits**:

- Maternity leave
- Salary packaging

Schedule:

- 8 hour shift
- Fixed shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Bankstown, NSW 2200: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have previous experience in disability services/NDIS?

**Experience**:

- Office administration: 2 years (pr