Medical Claims Assessor

1 week ago

Brisbane, Australia Bupa Full time

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

**Your new role**:
Employed on a 6-month fixed term contract, your role of a Medical Claims Assessor is to assess and enter health insurance claims and ensuring timely, accurate, and consistent service delivery in accordance with published rules, agreed service standards and benefit levels.

This position requirement is to be based in the head office (Brisbane) fulltime for training and will lead to a flexible work from home arrangement.

**Key responsibilities and accountabilities will include**:

- Meet individual and team service standards for all BUPA Medical Claims Team requirements
- Assess all transactions accurately with a high level of quality
- Exceed the customers’ expectations by providing a high level of customer service via telephone, web and letter
- Accountable for personal and team compliance with internal policies, procedures, and codes and all applicable external laws, regulations, standards and industry codes
- Actively participate as a team player to strive towards the overall performance of the Medical Claims Team

**You will be/have**:

- Proven ability to provide exceptional customer service
- Proven track record to achieve set targets with consistent results
- Proven ability to make decisions based on business policies and customer needs
- Well-developed PC and keyboard skills
- Demonstrated ability to interpret data while having a high confidence in Numeracy
- The ability to contribute as a member of a high performing team
- The ability to work productively and autonomously in a sometimes-high pressure environment

**About Bupa Asia Pacific & What it is like working here**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.- Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.- Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.

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