Customer Service Representative- Full Time Role

Customer Service Representative
Changing communities for the better starts with you
Join us on our mission to change the world.
Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.
We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.
In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.
So, are you ready to become part of our vision in building a better world?
We welcome your unique talents

**You have skills like**:

- You love customers
- You are adept at following a process
- You have superior communication skills
- You are resilient and can work well under pressure

You may have previous experience of working in a service driven industry like retail, hospitality or contact centres and thrive in high volume environments. You are comfortable navigating multiple computer systems and programs. A proven ability to meet or exceed targets would also be advantageous.
A day in the life
Here at Civica, we are bringing our Melbourne contact centre to Regional Victoria, with the exciting opportunity to work as the first point of contact within our Fines Victoria customer service team. This role will provide a hybrid of in office support in our Geelong Office and work from home opportunities. No need to commute to the city, we are bringing our Office to youOur Customer Service Representatives are the first point of contact for customers at Fines Victoria who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you the opportunity to make a positive difference in a customer’s day.
This permanent, full time role includes 6 weeks of classroom and on the job training and provides you an excellent opportunity to earn while you learn.

Reporting to a Team Leader, you will be providing high-level support to customers, ensuring queries are responded to in a friendly and efficient manner.
Why you’ll love working with us
We know that when our people are happy they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon
So here at Civica, we look after you. Here’s what you can expect:
Salary Benefits - Civica provides you a competitive salary package.
Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
We’re all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
Focus on learning
- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice
Do you see yourself in this role? If so, then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.