Customer Service Representative

4 weeks ago

City of Greater Geelong, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover the Opportunity….

Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting opportunity for a Customer Service Representative to join the Opal team

Working from our site in Barnawartha North, the key focus of this role will be to:

  1. Provide a high level customer service to a large customer portfolio using both email and phone.
  2. Provide ongoing support to both internal and external stakeholders.
  3. Utilise our various applications to assist customers with order requirements.
  4. Manage cases within the CRM system to achieve recommended close out times and effective resolution for customers.
  5. Provide prompt communication to customers with regards to order status when required.
  6. Ensure customer queries are handled efficiently and to the customer's satisfaction.
  7. Develop strong ongoing relationships with customers.

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

  1. Previous experience in a fast-paced customer service and admin environment (this would be required).
  2. Experience working in a manufacturing/warehousing/FMCG environment.
  3. Experience in using CRM systems is required (SAP or Microsoft Dynamics experience would be highly regarded).
  4. Advanced level of attention to detail, accuracy, and quality.
  5. Strong communication skills with both inbound and outbound stakeholders (including phone and email communication).
  6. Prioritization and problem-solving skills.
  7. The ability to remain calm under pressure.
  8. Confidence in building relationships over the phone to resolve issues.

Applications are open to both internal and external candidates. If this sounds like the opportunity for you, apply now

10 April 2025
Barnawartha North Victoria, Australia
Full Time
Call Centre & Customer Service
Customer Service - Call Centre

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