Intake Worker OHC
7 days ago
Posted: 25/09/2025
Closing Date: 25/10/2025
Job Type: 3. Maximum Term - Full Time
Location: Tweed Heads
Job Category: Care Operations
Job DescriptionCare Connect Life, made easier
At Care Connect, we're passionate about supporting people to live independently at home. As a not-for-profit industry leader, our collaborative and talented team enhances lives every day — and you can be part of it.
About the Role
We are seeking a dedicated Intake Scheduling Coordinator to join our Out of Hospital Care (OHC) team on a full-time basis, covering parental leave until April 2026.
As the first point of contact for clients, families and health professionals, you will manage intake and scheduling for clients transitioning from hospital to home. With efficiency and compassion, you will play a vital role in ensuring individuals receive the right care at the right time during a critical phase in their recovery journey.
In this role, you will:
- Manage intake and scheduling for clients discharged from hospital
- Liaise with clients, families and health professionals to coordinate assessments
- Allocate and schedule assessments, and determine eligibility
- Maintain accurate records in line with Care Connect policies
- Respond to enquiries from clients, families, and stakeholders with clear, supportive communication
- Work collaboratively with the OHC team to ensure seamless service delivery
- Identify and escalate service gaps to support continuous improvement
- Participate in an on-call roster every 5–6 weeks (Sat/Sun) to action urgent referrals from emergency departments
Office locations: Tweed Heads or Bella Vista, NSW
About You
You are highly organised with strong time-management and communication skills, enabling you to build trust and coordinate seamlessly with clients, families, and health professionals. Detail-oriented and adaptable, you're comfortable working with technology and new systems.
You bring:
- A client-focused approach, ensuring high-quality support during transitions from hospital to home
- Experience with CRMs or client management systems (preferred, not essential)
- Experience in community or healthcare services, with knowledge of resources and networks (highly regarded)
Minimum Requirements:
- Qualification or formalised training in Customer Service, Business Administration, or equivalent, OR
- At least 3 years' experience in a high-volume phone contact role (or related field) with proven success in exceeding client expectations
To be considered for this role you must have full Australian working rights, current Police & Working With Children Checks – we can arrange police checks for successful candidates. Psychometric assessment forms part of our process.)
What's in it for you?
- Competitive salary
- Not-for-profit salary packaging & Meals/Entertainment benefits – boost your take-home pay
- Flexibility – hybrid work options, ADOs, and a supportive, passionate team culture
- Career growth – ongoing training and development opportunities
- Wellbeing support – EAP, discounted health insurance, wellness products
How to Apply
If this sounds like the role for you, click Apply Now and submit your resume and a cover letter outlining how you meet the criteria. We'll keep you updated throughout the process.
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
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