Customer Success Manager

2 weeks ago

North Sydney, Australia Onset Full time

Flexible working arrangements
- Competitive salary
- Cutting edge technology

Industries spanning banking, healthcare, tele-medicine, government, and financial services have encountered challenges, yet they've embraced cutting-edge AI technology with a human-first approach to enhance their business processes.

This technology has gained recognition and rewards both locally and internationally, particularly in the domain of AI voice analytics, setting the standard for the industry.

As part of their mission to drive product adoption and enhance the stickiness of their SaaS offering, they're seeking a Customer Success Manager who is well versed with SaaS and the essence of customer success.

Joining a close-knit team, you'll find your efforts celebrated and be able to see the impact your work has on everyday enterprise businesses. The highlight of the job is undoubtedly the people, and you'll be immersed in a tech community that offers flexible work arrangements

A day in your life:

- In this role, you'll primarily engage with enterprise accounts, guiding them throughout the customer lifecycle.
- You have worked across retention and driving product adoption with a number of enterprise accounts.
- You will continue to build and maintain strong relationships with customers
- You will leverage your experience in customer success, ideally within a technical or software-related context.
- Your dedication to delivering exceptional customer service will be evident as you exceed expectations, identify upsell and cross-sell opportunities
- You are confident collaborating with various teams to enhance operations and ensure an optimal customer experience.
- Remaining proactive, you'll anticipate and mitigate risks, staying abreast of product updates, and industry trends.

Working with an agile and innovative start up, you're someone who is adaptable to changing priorities and business needs, all while providing valuable insights to management, product, and data science for continuous improvement.

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