Customer Success Manager

1 day ago

North Plympton, South Australia Peoplebank Australia SA Full time $90,000 - $120,000 per year

Our client is seeking a proactive Customer Success Manager to lead the planning, delivery, and ongoing improvement of their software platform.

This is a key role within a collaborative team, responsible for ensuring an exceptional client experience while driving process and product efficiencies.

We're looking for someone who's proactive, loves delighting customers, and has superpowers in time management, attention to detail, and problem-solving.

You'll be the main point of contact for clients — managing projects, timelines, and communication — while identifying opportunities to enhance the platform and streamline operations.

What You'll Do

  • Coordinate platform delivery, logistics, and ongoing improvements
  • Manage client relationships with clear, proactive communication
  • Lead one direct report and contribute to a positive team culture
  • Identify and implement process and platform improvements
  • Support event and platform operations to ensure smooth delivery

What You'll Bring

  • Strong client focus with excellent communication skills
  • Excellent time-management skills, adept at handling multiple tasks while maintaining high attention to detail
  • Proactive mindset with a focus on continuous improvement
  • Strong technical skills with experience as a super user or system administrator of software solutions
  • An understanding of event, exhibition, or ticketing operations will set you apart

Why Join

  • A key role with visibility and room to grow
  • Supportive, innovative environment where ideas are valued
  • Opportunity to shape the future of a growing platform

If you're passionate about customer success and driving better ways of working, apply now

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