Customer Success Manager

2 days ago

North Sydney, Australia Workday Full time

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team You’ll be part of a group of CSMs that support one another and foster a learning environment where questions are welcome. Every member of the team understands that open collaboration and multi-functional teamwork are vital to being successful in supporting our customers. About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of the Centre of Excellence at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. About You About You Basic Qualifications- 3+ years of experience in a role focused on managing customer success, account management, customer support- Experience in technology sector Other Qualifications- Extensive work experience in a customer success or engagement management role within a technology organisation- Outgoing and eager to build strong and relevant relationships with customers and partners in a wide variety of industries- Strongly interested in technology and software development- - Experience with Gainsight is highly preferred- Outstanding communication skills. Internal and external, written and verbal communication are critical in this role Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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