Customer Success Manager

About Us

Focus Network is a premier provider of executive-level business conferences and private bespoke events, specialising across the health and safety, IT, and cybersecurity sectors. We bring together industry leaders and innovators, connecting them with top solution providers to accelerate performance and drive business success.

Now in our 14th year, we deliver events throughout Australia, New Zealand, Asia, and the United States. Each program is underpinned by localised research and insights from our in-house analysts, helping business leaders validate strategies and make confident purchasing decisions.

Role Overview

As the
Customer Success Manager
, you will be the primary liaison for all event sponsors across our flagship conferences, ensuring clear communication, smooth coordination, and flawless delivery of sponsorship commitments. You'll manage sponsor materials, oversee deliverables, and collaborate closely with internal teams to provide an outstanding sponsor experience from start to finish.

This is a
full-time opportunity
for an enthusiastic professional who is passionate about creativity, customer experience, and innovation. Success in this role requires exceptional communication, organisation, and time management skills, along with a genuine drive to deliver engaging and memorable event experiences.

You will play an active role onsite at all major conferences throughout the year, working alongside the Event Director and broader team to ensure every sponsor has a seamless and rewarding event experience, with expectations not just met, but consistently exceeded.

Beyond our large scale conferences, you will also take ownership of our exclusive private roundtable lunches and dinners across the region. As the key point of contact for clients, you'll manage every detail and personally attend a high number of these gatherings to guarantee flawless execution and delivery at the highest standard.

Key Responsibilities

Sponsor Management & Communication

• Act as the primary liaison for all event sponsors, managing relationships from initial agreement through to post-event follow-up.
• Ensure all sponsor deliverables are met, including branding, digital materials, speaking opportunities, and on site activations.
• Provide regular updates to sponsors, ensuring clear and timely communication regarding event logistics, deadlines, and expectations.
• Address and resolve any sponsor concerns or challenges efficiently.

Event Preparation & Execution

• Coordinate all sponsor materials, including signage, digital assets, promotional content, and branded collateral.
• Work closely with the Event Director to integrate sponsor commitments into the broader event plan.
• Oversee sponsor activations on site, ensuring smooth setup, execution, and engagement opportunities.
• Attend all major events, providing hands on support to sponsors and ensuring their experience is seamless.
• Conduct post event debriefs with sponsors and sales rep to gather feedback and strengthen long term partnerships.

Internal Collaboration & Reporting

• Liaise with marketing, operations, and production teams to ensure all sponsor requirements are executed effectively.
• Maintain detailed records of sponsor agreements, deliverables, and post event reports.
• Provide regular updates to the sales team on each of their sponsors
• Assist in developing strategies to enhance sponsor engagement and retention for future events.

Required Skills & Experience

• Minimum 2 years
  of experience in sponsorship management/ event management or customer success
• Competency with EventsAir – our event management software
• Proven ability to manage multiple sponsors simultaneously, ensuring a high level of service and execution.
• Strong organisational and project management skills, with the ability to meet tight deadlines.
• Excellent communication, with a bubbly personality
• Hands on experience in managing event logistics and sponsor activations.
• Willingness to travel regularly and attend all major events.

Benefits of Working With Us

• We offer clear career progression and leadership opportunities for all staff
• Provided with uncapped commissions that are aligned with retention of sponsors
• Work in a fantastic modern office space in the heart of North Sydney
• $1,000 Self development and training budget for you to use on yourself throughout the year.
• Full training and development provided weekly by mangers both one on one and in a group environment
• Amazing close knit and collaborative team
• Early mark Friday - and after-work drinks
• Monthly and quarterly award incentives for employees such as gift vouchers, holidays within Australia and abroad
• Travel opportunities across the globe
• Work with top-tier brands.
• Work from home on Wednesdays
• Play a key role in delivering world class events that bring together industry leaders.

If you are a dynamic and driven individual with a passion for curating unforgettable experiences for clients through exceptional event hosting, we would love to connect with you.

To Apply:
Please submit your resume and a cover letter outlining your relevant experience.