Operations Officer

2 weeks ago

Brisbane, Australia Great Southern Bank Full time

As an Operations Officer in the Post Fulfilment Team, you will perform duties that include Release of Security requests, provision of Loan Payout figures and completion of loan payouts on settlement, enabling Great Southern Bank to continue to support our customers under agreed performance outcomes. You will support your colleagues to learn and grow in their roles and role model the highest standards of customer service.

The Post Fulfilment team manages the Lending process after settlement has been completed through to loan payout and closure. Communicating directly with borrower, or their agents, we aim to meet release settlement time frames, following policy and procedures.

**Responsibilities**:

- Receive, assess and process Release of Security requests to settlement completion and loan payout, across all product lines.
- Manage requests using our core banking, internal file management and associated systems (e.g. PEXA)

**Skills & Experience**:

- Experience and knowledge of release settlements and broader release settlements process would be an advantage
- Ability to work within timeframes for time sensitive matters
- Strong analytical, reasoning and problem solving skills
- Relationship management, consulting, negotiation and facilitation skills
- Commercially minded and self-managed
- Strong computer skills and proven ability to adapt to new computer/system environments
- Knowledge of relevant financial industry standards
- Understanding of relevant Acts, Codes and legislation

A little bit about us

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

**What’s in it for you?**
We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our incentive program and extensive range of training and development programs, we have a variety of employee benefits that you can access from discounted financial and insurance products; to health, wellness and lifestyle benefits including unique leave options. Read more about these exciting employee benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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