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Warranty Officer- Customer Service
2 weeks ago
ASX listed company
- Dandenong South or Somerton location
- Great opportunity for career development
Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainable spaces and have a clear strategy to Build, Transform and Grow our organisation. We’re ASX listed and an industry leader.
We design, manufacture and install modular buildings for education, affordable housing, mining, custodial and commercial sectors across all mainland Australian states. Our recreational vehicle work includes servicing as well as manufacture and distribute leading products. We work as One Fleetwood across our group of companies, including Building Solutions, Community Solutions and RV Solutions.
**About the role**:
Reporting to the National Customer Service Supervisor, the Warranty Supervisor will be responsible for coordinating warranty analysis activities, ensuring compliance with the Camec warranty program,
reviewing and verifying warranty cost charges from customers to assign the proper credits and investigating, validating products returns, exchange and repair orders. Finalising warranties with suppliers to ensure all applicable funds are recouped.
**The key responsibilities of the role are to**:
- Validate and investigate all warranty claims.
- Submit claims to the National Customer Care Supervisor for approval.
- Attend to incoming calls via the warranty queue system.
- Responsible for interfacing with customer warranty systems and databases to acquire failure information.
- Handling general claims enquiries from dealer, repairers & customers.
- Provide support information to QA for analysis of products.
- Using problem solving methods to finalize investigation reports for internal and external customers in required format.
- Ensure all data is entered into warranty database for the collection of part analysis data.
- Support & ensure all administrations duties including but not limited to processing and logging repair invoices and forwarded the relevant parties for payment.
- Translate & produce reports/spreadsheets on claims/payment issues/queries on request.
- Finalising warranties through recouping funds from suppliers where applicable.
- Provide support, to warranty team members to assist them in achieving goals and objectives.
**About You**
**To be successful in this role you will demonstrate**:
- Strong communication skills, both written and oral.
- Experience in interfacing with warranty systems and databases.
- Knowledge of chassis systems and components preferred.
- Understanding of after sales processes.
- Ability to develop and foster crucial business relationships.
- A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision, and to communicate effectively at all levels of the organisation
- Identifying and resolving problems in a timely manner
- Strong planning, organization and data management skills.
- Works well in group problem solving situations.
- Demonstrated analytical and decision-making skills.
- 2 years' experience in a warranty role preferred although not essential.
**Why work for Fleetwood?**
- Be part of an exciting transformative time in our business, on a trajectory of growth over the next 5 years
- Join our values-led culture, where Collaboration, Integrity, Accountability, Zero Harm and Growth through Innovation are at the heart of how we work and lead.
- Access opportunities for professional and career development across our group of companies, in an ASX listed company and industry leader
- Access hybrid / flexible work options that support your productivity and wellbeing
- Fantastic salary package
**How To Apply**:
***
Please submit your CV and cover letter by clicking on the 'Apply' button below.
Fleetwood Australia acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders, past and present.
