Customer Service Officer

2 weeks ago

Dandenong, Victoria, Australia Franke Australia Pty Ltd Full time $60,000 - $90,000 per year

Who we are?

Franke is a world leading provider of products and solutions for residential kitchens and bathrooms, professional foodservice and coffee preparation. At Franke we want to transform change into opportunities.

We are committed to creating the right culture and work environment so our employees can win together

Come join the fun

A terrific opportunity has become available to join our Customer Care Team, reporting to the Customer Experience Manager this role is responsible for delivering exceptional support to our customers.

You will be working in a supportive team and be provided with comprehensive on the job training. This is a varied role, and no day will be the same.

Let's talk about what you will be doing

  • Provide exceptional customer experience to our customers.
  • Process warranty and service claims, promptly, accurately and efficiently.
  • Responsible for managing the allocation of work orders to Service Agents, ensuring the most efficient geographical and cost affective allocation.
  • Handle customer complaints, provide appropriate solutions and alternatives to ensure a smooth resolution.
  • Effective troubleshooting and handling of technical issues and enquiries.
  • End to end management of spare parts ordering.
  • Maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers.
  • Continuously contribute to improve internal processes whilst working with key stakeholders.

What will you bring

  • 2 years minimum experience in a similar role.
  • Highly motivated team player with an enthusiastic and positive attitude.
  • Proficiency in SAP or CRM system is essential.
  • Ability to meet deadlines and work under time pressures.
  • Excellent attention to detail and communication skills.
  • Have proven ability to work collaboratively across multiple departments.

What we offer

  • Supportive leadership structure.
  • Comprehensive on the job training.
  • Opportunities for professional development both locally and globally with access to the Franke Training Academy.
  • Dynamic and collaborative work environment with a strong company culture.
  • Flexible working arrangements.
  • Employee Health, Wellbeing and Assistance Programs.
  • Onsite parking.

Our office is conveniently located in Dandenong South, only 2 minutes from Eastlink.

  • Customer Service Officer

    7 days ago

    Dandenong, Victoria, Australia Cleanaway Operations Pty Ltd Full time

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the...

  • Customer Service Officer

    5 days ago

    Dandenong, Victoria, Australia Cleanaway Waste Management Full time

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most...

  • Customer Service Officer

    1 day ago

    Dandenong, Victoria, Australia CRL Express Pty Ltd Full time

    About UsCRL Express is a proudly family-owned and operated business, specialising in logistics services across Australia. We are committed to delivering tailored, solution-focused services with reliability and care. Our offerings include Road Freight, 3PL (Warehousing & Distribution), National Linehaul Services, Rail Freight, Air Freight, and Contract...

  • Customer Service Officer

    7 days ago

    Dandenong, Victoria, Australia Cleanaway Full time

    Vacancy no:522777Work type:CasualLocation:Dandenong South VIC AustraliaCategories:Customer Service

  • Customer Service/Sales Support Officer

    7 days ago

    Dandenong, Victoria, Australia AMES Australasia Full time

    Brief DescriptionAbout AMES AustralasiaAMES Australasia is a leading supplier of home, garden, and hardware products across Australia and New Zealand. Our extensive brand portfolio includes Cyclone, Nylex, Hills, Westmix, Northcote Pottery, and Trojan – trusted names that deliver quality tools, garden accessories, landscaping solutions, and storage...

  • Customer Service Representative

    2 weeks ago

    Dandenong, Victoria, Australia Fleetmark Group Pty Ltd Full time

    Job OverviewWe are thrilled to invite a talented and dependable Customer Service Representative (CSR) to join our vibrant team in Dandenong South If you have 2+ years of proven experience and excel at communication and multi-tasking, this is your opportunity to shine.The role of the Customer Service Representative (CSR) at Fleetmark is to provide dedicated...

  • Customer Service Officer

    1 week ago

    Dandenong, Victoria, Australia Cleanaway Waste Management Full time

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most...

  • Customer Service Operator

    2 weeks ago

    Dandenong, Victoria, Australia Synergie Australia Full time $45,000 - $65,000 per year

    We're seeking a Customer Service Operator to join a fast-paced distribution centre in Dandenong. This is a great opportunity for someone who thrives in a phone-based role, enjoys problem-solving, and takes pride in providing outstanding service with accuracy and efficiency.About the RoleYou'll be the first point of contact for customer queries, managing...

  • Casual Customer Service Officer/ Licence Testing Officer

    2 weeks ago

    Dandenong, Victoria, Australia VicRoads Full time

    At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community...

  • Administration & Customer Service Coordinator

    2 weeks ago

    Dandenong, Victoria, Australia DNA Recruitment Solutions Pty Ltd Full time

    Location: Dandenong SouthPay Rate: $33.70Temp to Perm role of the right personWe're seeking a motivated Administrator / Customer Service Coordinator to join our clients team, a well-established, Australian-owned company based in Dandenong South.About the Role:In this role, you'll play a key part in supporting customers and ensuring smooth day-to-day...