Warranty Coordinator

2 weeks ago

Dandenong, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

**The Opportunity**

Our **Dandenong** branch is on the lookout for an enthusiastic **Warranty Coordinator** to join our team. In this role, you will provide a high level of administration support for the Service team and ensure that all warranty claims are processed efficiently and accurately.

**Reporting to the Service Manager, your responsibilities will include**:

- Manage the process of reviewing warranty claims and processing within established guidelines, policies and procedures
- Collaborating with the Service team to confirm claims and plan deliveries
- Monitoring progress of claims and proactively communicating updates to customers
- Preparing invoicing of work orders
- Ensuring all warranty claims, documents and contracts are correctly registered in the system
- Preparing information for internal and external warranty audits

**To be successful in this role, you will have**:

- Self-motivated, goal-oriented attitude with attention to detail
- 3-5 years’ experience as a warranty administrator is highly desirable
- Knowledge and experience of best practice warranty management
- Demonstrated MS Office experience, including Word and Excel
- The ability to adapt quickly and thrive in a fast-paced environment
- A professional and customer-focused approach, dedicated to delivering total customer satisfaction

**Hitachi Benefits - What’s in it for you?**
- ** Rewarding Salary Package**: Attractive base salary + super + company biannual bonuses
- ** Employee Rewards**: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
- ** Career**: Permanent Full Time Position in a leading OEM with long term job security
- ** Culture**: Supportive management who value your input in finding new and improved ways to achieving success
- ** Health**: Discounted Medibank health insurance policy + EAP to support our employees and their families
- ** Employee Referral Program**: Successfully refer a friend to join Hitachi and earn cash
- ** Paid Parental Leave Company Policy**:

- ** Professional Development**: OEM training and opportunities for upskilling with real career progression opportunities
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company._

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