Application Support Analyst

4 days ago

Melbourne City Centre, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

You’ll join an innovative team, who value knowledge sharing and collaborative culture as they support Transurban’s Corporate Applications.

As our Application Support Analyst, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will:

- Restore Application Service promptly and effectively, whilst maintaining close communications with stakeholders advising status/workarounds to minimise adverse effect on business operations
- Identify and implement opportunities to improve service monitoring
- Perform 24x7 on-call duties on a rostered basis in line with on-call guidelines, procedures, and policies.

This role will suit someone with a curious mind and transferrable skills and experiences, including:

- Self-starter, with excellent time management and organisational skills.
- Strong problem-solving skills and can conceptualise complex IT systems
- Experience with Maximo asset management product
- ITIL Certification
- Experience with ServiceNow / Jira
- Ability to define processes and document procedures
- An accomplished and effective communicator at all levels and across all mediums.
- Approachable, with excellent interpersonal and people management skills.
- Experience in logging, tracking and escalating incidents
- Computer Science or related tertiary degreeWith a career at Transurban, you’ll enjoy a range of benefits, including:

- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
- Learning and development opportunities to support your career interests
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
- Share offers and insurance benefits
- Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


Job Type:
Permanent

Closing Date:
19-Sept-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC

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