Application Support Analyst

1 day ago

Melbourne City Centre, Australia HBF Health Full time

**Job no**: 494431
**Work type**: Permanent full time
**Location**: Melbourne CBD, Perth CBD, Brisbane, Sydney
**Categories**: Technology

**HBF Employee Benefits**
- FREE Corporate Gold Hospital Insurance (for you and your family)
- 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
- 2 volunteering days per year
- 18 weeks paid parental leave
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

**About the Role**
Ready to make an impact as an Application Support Analyst in a dynamic, fast-paced environment? Join HBF and help shape our digital future.

The key responsibilities of this role include:

- Manage end-to-end Identity and Access Management (IDAM) processes to ensure secure, compliant access.
- Author templates in Airdocs platform.
- Lead release management activities, including testing, deployment, and post-implementation verification.
- Support internal and external audits aligned with CPS 230 and CPS 234 compliance obligations.
- Collaborate with vendors and internal teams to resolve issues and implement enhancements.
- Maintain accurate records in ITSM tools (e.g. Cherwell) and contribute to knowledge sharing through documentation and training.

**About You**

Ideally, you’ll have:

- Solid understanding of Identity and Access Management (IDAM) processes and ITSM tools (e.g., Cherwell).
- Familiarity with audit and compliance frameworks, particularly CPS 230 and CPS 234.
- Experience with scripting (e.g. MS-SQL queries and process automation to streamline workflows and improve efficiency.
- Strong customer service orientation with excellent communication and stakeholder engagement skills.
- Commitment to maintaining accurate system documentation and contributing to knowledge sharing across the team.
- Experience with Airdocs template authoring (highly regarded).

**Does this sound like you?**

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance

**Advertised**: 24 Oct 2025 E. Australia Standard Time
**Applications close**: 14 Nov 2025 E. Australia Standard Time

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