Training Manager, Global Client Learning

**Job Description**:
**About This Job**

We are the world’s largest market research and data analytics company. We are looking for a Training Manager who can drive and deliver learning solutions to clients and NielsenIQ associates in Asia Pacific. Courses range from: software navigation and platform essentials, insight mining and analysis foundations, accreditation training for a variety of client service excellence topics.

The role can be based in Sydney or Melbourne. Part-time or Full time with the option to work from home. It will require collaborating with Customer Success functions like Operations, Sales, and Client management as well as with the Global Client Learning team across Europe, Asia and the Pacific.

**Responsibilities**
- Deliver structured, engaging, interactive and actionable learning courses to clients which contributes to client satisfaction and return on data investment
- Conduct training to help employees and NielsenIQ associates upskill or complete their employment accreditation
- Partner with Change Management teams to deliver training in support of product and technology deployments in Asia Pacific
- Work closely with client teams to understand training needs and provide support in the development of training plans
- Be able to learn and use communication technologies to provide remote support and/or training delivery to the client e.g. GotoTraining, MS Teams
- Keep abreast of new data and technology developments to ensure that all training incorporates and aligns with changing needs
- Create or modify training materials to deliver an effective experience for trainees
- Be proactive and responsible for measuring training statistics, satisfaction levels and feedback

**A Little About You**
You’re looking for a career that allows you to help clients generate value and return out of data and insights. You are passionate about helping associates excel in their client management field. You are an enthusiastic, proactive learner and readily adaptable to an ever-changing data and technology landscape. You are adept at problem-solving, devoting time to listen to trainee feedback and issues in order to provide an effective learning experience. Being a team player and a good influencer, you are able to distill learnings from users and trainees and present them to various stakeholders to help improve NielsenIQ’s products and services.

**Qualifications**:

- University degree
- Minimum 1 to 3 years of working experience in Consumer Packaged Goods industry, Retail industry, or Research, Insights, and Data Analytics
- Is Travel required? Possible state travel for customized client training when virtual training is not an option. Long-term - Where virtual training is not an option, some travel to Asian countries to conduct NielsenIQ internal or client training.
- Proficient in business programs: Word, Excel, Powerpoint, Outlook, Sharepoint, Teams
- Good communication skills - Verbal, Presentation and Written.
- English is the main language used in training delivery and content creation across markets

Additional Information
**Life at NielsenIQ...**

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.

**But wait, there’s more**

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement

All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also offer a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create i