Client Management Executive

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Client Manager position is responsible for the retention, profitability and revenue growth of Business Travel clients in the Global client and local market segment in Australia.  The primary duty entails overseeing a portfolio of clients, with the job location set in Australia and clients situated across Melbourne, Queensland, New South Wales, and South Australia.

This role will handle a portfolio of clients that are a mix of middle and large market.  You are responsible to lead your portfolio, strategically get results and grow revenue.  

The ideal candidate must have a strong client management background with a good understanding of the travel sector and its products.  They must also come from a similar role that involves dealing with clients on a day to day basis face to face, C level negotiations and building proposal/renewals.

What You'll Do

• Primary responsibility for retention and top line revenue growth of clients.

• Build winning client strategies. Internal account plans, client business plans and conduct client reviews.

• Produce important client recommendations that meet business objectives, quantify value delivered, project program savings and drive premium revenue opportunities.

• Handle and influence client relationships.

• Handle existing contracts and negotiate renewals and adjustments in line with profit objectives.

• Closely handle risk, including crafting retention strategies and pre-emptive bids.

• Handle compliance of client information and records.

• Build the Web-of-Influence to own key client decision maker relationships.

• Collaborate with Traveller Care to handle risk and facilitate issue resolution.

• Collaborate with M&E and Global Business Consulting to provide client insights, find opportunities and drive revenue.

• Create preference for Amex GBT preferred suppliers. 

What We're Looking For

• Should have min 5 years of Account Management experience

• Strong negotiation and influencing skills

• Superior communication and presentation skills

• Experience in dealing with procurement or finance directors

• Strong competence in commercial matters

• Client/Account Relationship Management

• Strong time management skills and ability to handle multiple concurrent tasks in parallel

• Opportunity analysis and a reasonable level of analytical skills

• Account planning and client strategy development

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for