Team Leader, Ni Corporate

1 week ago

Sydney Central Business District, Australia EML Full time

**Team Leader, NI Corporate**:
NSW - Sydney CBD Workers Compensation Full Time

**EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 3,900 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.**

**THE OPPORTUNITY**

We are looking for an experienced Team Leader to join our CORP team in **Sydney**. This will be a **Permanent **position.

You will be responsible for leading your team, managing quality, workflow and driving a positive culture across this challenging portfolio. Working as part of the broader leadership team, you will also work with your team to deliver a world class customer experience to support our customers at their greatest time of need.

**YOUR RESPONSIBILITIES**
- Oversee a portfolio of claims across your team of claims specialists and manage the workflow of claims from lodgement through to closure
- Ensure Claims Specialists are resourced to deliver the target customer experience
- Manage team workflow to ensure that the team are meeting performance and customer benchmark whilst Providing feedback and coaching to team members on their call quality and outputs
- Encouraging an environment of sharing knowledge and ideas to ensure continuous improvement within the team
- Ensure claims teams achieve performance and KPI targets as set out under as part of the BU performance framework

**ABOUT YOU**
- You will have demonstrated elements of people management and leadership qualities within your role with Strong experience in personal injury claims management
- You will have a strong track record and success rate within your current position achieving business objectives
- You will have team building skills, ability to coach and work through change management
- You will be able to Develop and maintain a respectful, cooperative working team relationships to promote an integrated, seamless delivery of the target customer experience and service
- You will have a large centricity around Customer service with an empathetic result driven approach
- Confident ability to engage and influence others positively within your team and build team relationships

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**EML provides career opportunities and great employee benefits, including**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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