Management Systems Specialist

**Location**: Melbourne, VIC, AU

**Company**:metrotrain

Metro is a
**multi-award winning organisation**, and we pride ourselves on our team of
**honest**, high performing professionals who are talented, inclusive and
**safety** focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and truly be focused on a common goal which is to provide a world-class railway service.

**About the role**:
**Metro Trains Melbourne (MTM)** is the proud operator of Melbourne’s Suburban train network and a key participant in major project delivery as part of Melbourne’s Big Build initiative that requires a complex management system for it to meet its MR4 and National Rail Safety Law and ISO Standards commitments.
- Due to continuous growth, we are currently looking for a dynamic
- **Management Systems Specialist. **Reporting to the General Manager Systems & Quality, you will be responsible for engaging with key stakeholders across MTM divisions to ensure that the integrated management system is aligned to the business needs and drive continuous improvement opportunities to streamline document processes, improve system structure, and overall document content.
- MTM is committed to an integrated management system with supporting software platforms to enable a structured, simplified and efficient system that supports the MTM operations.
- This is a
- ** full-time permanent opportunity**, primarily based between MTM’s head office in Docklands as well as flexible working options.
- _As an MTM employee, you will have access to free travel along the network._

**Accountabilities**

The key responsibilities of an
- **Management Systems Specialist **will include but not be limited to:

- Define controlled document types and minimum requirements to assist the business in documenting their processes to support an Integrated Management System.
- Define the minimum requirements of MTM controlled document layout and company templates.
- Definition and categorization of MTM controlled document types and aligning them to the Integrated Management System.
- Maintain and continuously improve the Business Classification Schema (BCS) within Objective CMS that supports the company needs and simplification of the Management System.
- Provide fundamental document type content and authoring/editorial advice to the business in support of controlled document quality.
- Setup a document parent-child relationship to ensure upwards and downwards traceability between documents.
- Provide document quality assurance through regular sample auditing of documents and providing constructive feedback to the document owners and QA Manager in line with continuous improvement principals and ensure consistent messaging across the business (including security classification of documents).
- In conjunction with the QA Manager monitor and review applicable legislation, standards and risk-based document reviews and update cycles.
- Consult with the QA Manager and identify Content Management System improvements. Lead workshops (if required) with the key stakeholders to identify value add system improvements.
- Provide regular progress reports on set tasks as specified by the General Manager Systems and Quality.

**Desired Qualifications, Skills and Experience**:

- Tertiary qualifications in Business or Technical disciplines that include **document writing qualifications** and/or training.
- Previous experience implementing document management systems and version control.
- Minimum five years of management systems integration with detailed knowledge of ISO 9001 and familiarisation with ISO 14001/45001/55001 Standards
- Sound understanding of management systems, their document hierarchy and document writing experience.
- Proven technical writing experience within:

- large high risk safety focused organisation.
- systems engineering environment.
- Experience in providing guidance and coaching across a complex business in integrated management systems, document hierarchy and document content.
- Strong interpersonal skills with ability to communicate and interact with stakeholders.
- Ability to deliver high quality documentation with excellent attention to detail.

**Why work for Metro?**
- **Attractive Remuneration**: Excellent pay package with laptop and mobile phone
- **Career Progression**: Career development support and opportunities to learn new skills within a multi-disciplinary environment
- **Vibrant and Ambitious Team**: A collaborative team of passionate people who are dedicated to delivering projects that improve the safety and reliability of Melbourne’s rail network
- **Permanent Opportunity**: Our ongoing involvement in the exciting pipeline of major rail projects
- **Benefits**:Free Myki tra