Customer Service Representative

**Description**:
At Tradelink, we’re about much more than just making a sale. We really value the relationships with our customers and believe in finding solutions for every single one. Why? So they’ll come back to see us for their next projectand the one after that Your role as our Customer Service Representative? Helping make it happen

**The Tradelink Opportunity**

We are looking for a Customer Service superstar who is excellent at trouble shooting, can prioritise work at a fast pace, and is not afraid to pick up the phone and follow up on customers’ orders. You will be the primary point of contact for our customers and your communication skills, both written and verbal, are excellent. You are a tech-savvy individual who can work your way around systems and follow processes. You are a team player, and you really care - about your work, the customers, and the people you work with. Sounds like you? Read on.**Here’s what a typical day might look like for you**:

- Handle inbound and outbound enquiries, as required, and within the time frame and quality standards.
- Act as the first point of contact, de-escalation and resolution for all customer service queries.
- De-escalate, resolve and follow up on complaints from customers, without directing the customer elsewhere.
- Develop and maintain a thorough understanding of service/product, processes, systems and promotions.
- Deliver industry leading customer service that differentiates Tradelink from our competitors.

**Ready for the challenge? Here’s what you’ll need**:

- Minimum 1 years’ experience working in a fast-paced customer service or contact center environment.
- Be a tech-savvy with intermittent computer skills.
- Excellent attention for the finer details.
- Be team focused with the ability to understand their needs and deliver exceptional results.
- Building, construction or plumbing industry knowledge - Desirable.
- Salesforce or other CRM experience - Desirable.
- Full working rights in Australia (unrestricted).

**Why Tradelink? Real People, Always.**

We’re a well-respected Australian brand built on real, hard-working people. There are so many stories of Tradelink people doing great work and progressing in the business - either stepping up, moving across or growing right where they are. And you can do that too, here at Tradelink. Here’s why our people love working at Tradelink:
- **It’s the people** - they’re the best in the business, but they’ve never forgotten what the word ‘team’ means.
- **It’s the relationships** - people who understand true partnership; they help and protect each other because they know we’re better together.
- **It’s the opportunity**:

- with branches across the country and a support office that’s invested and evolving, the opportunities are endless.
- **And we love the challenge** - Tradelink people have the guts and heart to be bold. And we hope you will too. Because here your successes will be seen and you’ll feel every win.

**On top of that, we offer some great benefits for you**:

- A great incentive program to recognise your performance
- A parental leave scheme with 26 weeks of full pay for primary carers and 4 weeks full pay for secondary carers
- Access to employee assistance and wellbeing programs
- Great discounts including travel, banking, optical, health insurance and massive savings on any Tradelink with Fletcher Building products
- Access to a company share scheme with free award shares to grow your financial future
- Leadership development opportunities including formal programs, coaching, mentoring and an employee education fund