Operations Manager

1 week ago

Port Melbourne, Australia Assetlink Full time

**About ASSETLINK**

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care, and mining sectors.

Assetlink is seeking an experienced and results driven **Operations Manager** to lead operational excellence across Victoria while driving client relationship success across a national portfolio. This unique role blends strategic operational leadership with proactive account management, ensuring seamless delivery of services, contract compliance, and long-term client partnership growth.

**About the Role**

You will be the primary leader for all labour-based operational projects in Victoria, overseeing performance, compliance, and safety across multiple sites. Simultaneously, you’ll act as a trusted partner to key clients, fostering productive relationships and delivering service excellence that exceeds contractual expectations. Working closely with the General Manager and cross-functional teams, you’ll lead initiatives that enhance operational efficiency, drive process improvements, and strengthen Assetlink’s market position.

**What You’ll Do**
- Lead and deliver operational strategies for Victoria, ensuring safety, compliance, and service standards are met or exceeded
- Partner with clients to maintain and grow strong, long-term relationships
- Drive innovation and continuous improvement initiatives across operations and accounts
- Provide leadership, mentoring, and development to managers and site teams
- Monitor and manage financial performance, budgets, and resources
- Ensure adherence to OHS/WHS, environmental, and quality standards
- Identify opportunities for account growth, retention, and service evolution

**What You’ll Bring**
- Proven senior leadership experience in operations management within a service industry (facilities, retail, hospitality, or similar)
- Demonstrated success managing high-value, complex accounts at a national or multi-site level
- Strong commercial and financial acumen with P&L responsibility
- Excellent stakeholder management, influencing, and communication skills
- Ability to lead and inspire culturally diverse teams across multiple locations
- Track record of driving operational efficiency, safety culture, and client satisfaction
- Tertiary qualifications in business, commerce, or related discipline preferred

**_ Assetlink’s Diversity Commitment:_**
- Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth._

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