Team Leader

1 week ago

East Brisbane, Australia Synergy Education and Training Pty Ltd Full time

Synergy Education is a Registered Training Organisation (RTO) specialising in the provision of industry specific training for large companies where a full-service education provider is required.

Our team members are the most important asset of our business, and we are madly in love with the culture we have created. Our team is built on wanting to achieve both personally and professionally and we seek team players who are passionate about education and providing our students with the highest standard of customer service.

Our office environment is one where we eat team lunches, cuddle our resident labradoodle, do the occasional Escape Room or other team event on a Friday, get energised with a HIIT Workout every Wednesday afternoon, and eat cake often

**The Role**

Working collaboratively with the HQ admin team, the role will be comprised of 2 key areas - Course Operations and Client Satisfaction.
- You will be overseeing trainer allocation and supporting thousands of clients nationally and engaging with both corporate to onsite clientele.
- Reporting to the Operations Manager you will be responsible for playing a lead role in ensuring that these aspects of the business are optimised and that our clients are receiving exceptional customer service whilst meeting our national service level agreement’s 100% of the time.

**About you**

You will be a people person who is not afraid of a challenge, can work independently, thrives in fast paced environments, and can move seamlessly between managing both strategic and day to day aspects of this growing business. You may currently be in an administrative role and be ready for a new change and challenge. You may have transferable admin/customer service skills from your previous roles and be interested in changing to administration.

You will not be afraid to ask questions and will have the ability to engage, motivate and lead a small team by ensuring KPIs and targets are met with a key focus on reporting and accountability.

**Key Knowledge and Experience**
- Microsoft office
- Experience working in a fast-paced business
- Ability to manage change effectively and efficiently
- Following procedures

**The Next Step**
- This position is offered as a full-time role with an upfront 6-month probationary period

**Job Types**: Full-time, Permanent

Pay: $80,000.00 - $90,000.00 per year

**Experience**:

- Management: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 21/02/2025

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