Consumer Service Officer

7 days ago

Crestmead, Australia Metcash Full time

About the role

Are you a Consumer Support Guru?

The purpose of this role is to provide high level Consumer and Shopper Online Portal support to Consumers, Shoppers and Retailers.

What you’ll do

Ability to work after initial training this position is Sunday to Thursday. (WFH Sun 9:00am-5:00pm & WFH - 1 designated day per week 1:00pm - 9:00pm)

Addressing concerns raised by Shoppers and IGA Retailers

Responsible for answering queries, feedback and complaints regarding all Corporate Branded products in the portfolio and communicating with the Product Technologist daily

Liaising with suppliers to provide appropriate investigation to the Product Technologists

Proactively manage individual claims from notification to closure within required timeframe.

Resolving all conflict to achieve a “Win-Win” solution by balancing the needs of the customer and the needs of the business

Answering high volume inbound call types in accordance with the Customer Service Quality Assurance Program.

Ensure high accuracy in data entry, covering orders, claims, customer records and information

Ability to adapt to changing work environments and work as part of a team and autonomously

What you’ll bring

Minimum 2 years’ experience in a similar position

Knowledge of Sales Force

Excellent time management and organisational skills with a demonstrated ability to prioritise and complete tasks in agreed time frames

Strong attention to detail

Great verbal and written communication skills

What we can offer you

Ongoing learning and development

A supportive team environment

Great corporate benefits

Free and secure onsite car parking

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail

Make your Mark

  • Grounds Service Officer

    1 week ago

    Crestmead, Australia Brisbane Catholic Education Full time

    **Estimated start date**:Commencing February 2025 **Position tenure**:Permanent **Weeks worked**:Up to 52 weeks per year including school holidays **Total Paid Hours (per week) & days required**:38 hours per week - required to work Monday to Friday **Salary level, range or hourly rate**:Service Staff Level 2 - $31.56(School Salary Scale)/(Services Salary...

  • Grounds Service Officer

    7 days ago

    Crestmead, Australia Brisbane Catholic Education Full time

    **Estimated start date**:Commencing March 2025 **Position tenure**:Permanent | Continuing **Weeks worked**:Up to 52 weeks per year including school holidays **Total Paid Hours (per week) & days required**:38 hours per week - required to work Monday to Friday **Salary level, range or hourly rate**:School Service Officer Level 2 - $31.56(School Salary...

  • Customer Service Officer

    2 days ago

    Crestmead, Australia Metcash Full time

    The best store in town needs the right support to thrive - and it’s the dedicated people across **Metcash **who show up for local businesses every day. Our customer service team play an important role in how we champion successful independents, they're the ones connecting with our customers to deliver the orders that end up on the shelves of Australia and...

  • Customer Service Officer

    2 days ago

    Crestmead, Australia Metcash Full time

    The best store in town needs the right support to thrive - and it’s the dedicated people across **Metcash **who show up for local businesses every day. Our customer service team play an important role in how we champion successful independents, they're the ones connecting with our customers to deliver the orders that end up on the shelves of Australia and...

  • Customer Service Officer

    1 week ago

    Crestmead, Australia Metcash Full time

    Looking for Part-time flexibility? We currently have an excellent opportunity for Customer Service professionals to further their career with a successful FMCG company who supports the growth of the independent retailer. We are currently recruiting for Customer Service Team Members to work the following days/times Saturday (work from home once fully...

  • Customer Service Officer Exports

    2 weeks ago

    Crestmead, Australia Metcash Full time

    As the Customer Service Officer, you will be looking after the ALM (Australian Liquor Marketers) Customer Service functions within our Crestmead office. You will need to increase external and internal customer satisfaction by being the central point of contact in providing services. That includes but not limited to invoicing, receipting, claims, and...

  • Customer Service Admin Officer

    11 minutes ago

    Crestmead, Australia Metcash Full time

    The best store in town needs the right support to thrive - and it’s the dedicated people across **Metcash **who show up for local businesses every day. Our customer service team play an important role in how we champion successful independents, they're the ones connecting with our customers to deliver the orders that end up on the shelves of Australia and...

  • Administration Officer

    6 days ago

    Crestmead, Australia Thunderbox Industries Full time

    **Are you the accounts superstar we are looking for?** **Can you support our team in a fast paced office environment?** **Are you an experienced, detail oriented and motivated Admin Officer?** Thunderbox Industries is an Australian owned manufacturing company operating for 20 years specialising in servicing and delivering quality products to building...

  • Administration & Customer Service Officer

    4 days ago

    Crestmead, Australia Cleanaway Full time

    Vacancy no: 520959 Work type: Permanent - Full Time **Location**: Crestmead QLD Australia Categories: Administration, Customer Service

  • Customer Service Admin Officer

    2 days ago

    Crestmead, Queensland, Australia Metcash Limited Full time $60,000 - $90,000 per year

    Join Metcash – Where Local Legends ThriveAt Metcash, we're all part of something bigger. We combine the heart of a small business with the support of a big business, championing successful independents and helping local retailers become the best store in their town.About the RoleWe're currently seeking an experienced and enthusiasticCustomer Service...