Consumer Service Officer

2 days ago

Crestmead, Australia Metcash Full time

About the role

Are you a Consumer Support Guru?

The purpose of this role is to provide high level Consumer and Shopper Online Portal support to Consumers, Shoppers and Retailers.

What you’ll do

Ability to work after initial training this position is Sunday to Thursday. (WFH Sun 9:00am-5:00pm & WFH - 1 designated day per week 1:00pm - 9:00pm)

Addressing concerns raised by Shoppers and IGA Retailers

Responsible for answering queries, feedback and complaints regarding all Corporate Branded products in the portfolio and communicating with the Product Technologist daily

Liaising with suppliers to provide appropriate investigation to the Product Technologists

Proactively manage individual claims from notification to closure within required timeframe.

Resolving all conflict to achieve a “Win-Win” solution by balancing the needs of the customer and the needs of the business

Answering high volume inbound call types in accordance with the Customer Service Quality Assurance Program.

Ensure high accuracy in data entry, covering orders, claims, customer records and information

Ability to adapt to changing work environments and work as part of a team and autonomously

What you’ll bring

Minimum 2 years’ experience in a similar position

Knowledge of Sales Force

Excellent time management and organisational skills with a demonstrated ability to prioritise and complete tasks in agreed time frames

Strong attention to detail

Great verbal and written communication skills

What we can offer you

Ongoing learning and development

A supportive team environment

Great corporate benefits

Free and secure onsite car parking

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail

Make your Mark

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