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Consumer Service Officer
2 weeks ago
About the role
Are you a Consumer Support Guru?
The purpose of this role is to provide high level Consumer and Shopper Online Portal support to Consumers, Shoppers and Retailers.
What you’ll do
Ability to work after initial training this position is Sunday to Thursday. (WFH Sun 9:00am-5:00pm & WFH - 1 designated day per week 1:00pm - 9:00pm)
Addressing concerns raised by Shoppers and IGA Retailers
Responsible for answering queries, feedback and complaints regarding all Corporate Branded products in the portfolio and communicating with the Product Technologist daily
Liaising with suppliers to provide appropriate investigation to the Product Technologists
Proactively manage individual claims from notification to closure within required timeframe.
Resolving all conflict to achieve a “Win-Win” solution by balancing the needs of the customer and the needs of the business
Answering high volume inbound call types in accordance with the Customer Service Quality Assurance Program.
Ensure high accuracy in data entry, covering orders, claims, customer records and information
Ability to adapt to changing work environments and work as part of a team and autonomously
What you’ll bring
Minimum 2 years’ experience in a similar position
Knowledge of Sales Force
Excellent time management and organisational skills with a demonstrated ability to prioritise and complete tasks in agreed time frames
Strong attention to detail
Great verbal and written communication skills
What we can offer you
Ongoing learning and development
A supportive team environment
Great corporate benefits
Free and secure onsite car parking
We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.
At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.
So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail
Make your Mark
