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Customer Care Consultant

3 weeks ago

Sydney, Australia PERSOLKELLY Full time

Customer service professional based in Regents Park for our amazing client in the air-conditioning space with a focus on B2B customers.

**_CUSTOMER CARE CONSULTANT: $65K BASE PLUS SUPER: REGENTS PARK_**

PERSOLKELLY has a brilliant opportunity for a Customer Care Consultant looking to expand their experience and join a welcoming, dynamic, and impactful team. Our client is a multiple award-winning Australian air conditioning supplier of premium residential and commercial systems.
- Regents Park based with Work From Home opportunities available
- Ongoing training and development
- Join a leading Australian air-conditioning supplier as a Customer Care Consultant

**_About you:_**

You will be an experienced customer service professional with a strong customer focus as well as organization skills. You will be a proactive and possesses the ability to co-operate well with others.

Reporting to the Customer Care Manager, you will be responsible for delivering excellent customer service in addition to working collaboratively with several internal teams to help 'make it happen'.

Further to the above, this includes providing best-in-class customer service to the client's B2B customers and communicating with Sales, Supply-Chain and 3PL teams to fast-track customer needs. The role will involve dealing with quote-to-cash orders, tracking customer orders to fulfillment, managing customer enquiries as well as customer cases to resolution, acting as back-up support to your customer care colleagues and undertaking Adhoc administrative taks when required.
- Full Australian working rights
- Minimum 1 year customer service experience
- Understanding of customer service best practice standards, supply-chain, warehouse and logistics processes
- Experience with ERP systems such as Navision, SAP or JD Edwards
- Customer and stakeholder relationship management skills
- Superb communication, conflict resolution and complaint management skills
- Demonstrated problem solving, multi-tasking and time management skills paired with attention to detail
- Intermediate Microsoft Excel skills are highly regarded

**_Benefits to you:_**
- Opportunity to work from home upon successful completion of induction and training and once overall proficiency is achieved. This may be required as a response to changing COVID conditions
- Become a part of a high performing and high energy team
- Work for a decorated Australian brand

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.